[Answered] VoLTE does not work

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  1. ibanez966
    Eclair Dec 20, 2016

    ibanez966 , Dec 20, 2016 :
    Enable VoLTE:
    Attempt to place a call
    Attempt to send an SMS

  2. ibanez966
    Eclair Dec 20, 2016

    ibanez966 , Dec 20, 2016 :
    Calls attempted with VoLTE enabled will connect normally and not as HD calls.

    SMS attempted with VoLTE enabled will fail.

  3. mferrigno
    Donut Dec 20, 2016

  4. zimcomm
    Eclair Dec 20, 2016

    zimcomm , Dec 20, 2016 :
    Exact same problem and solution for me. Disabled VoLTE and SMS began to send again.

  5. fropirate
    Donut Dec 20, 2016

    fropirate , Dec 20, 2016 :
    VoLTE seems to work intermittently with T-Mobile US. Most of the time I don't have outgoing SMS issues, but occasionally they won't send and I have to turn VoLTE off.

    I'm sad the number of T-Mobile US issues keeps rising.

    1) Slow LTE (Bands 2 and 4 GSM in Chicago still very slow).
    2) Battery drain from 3.5.4 OTA which was supposed to fix issue #1. Some users report better speeds on LTE_CA.
    3) Visual Voicemail notifications don't show.
    4) Now this VoLTE SMS issue.

    What's next?

  6. GiSS88
    Froyo Dec 20, 2016

    GiSS88 , Dec 20, 2016 :
    Really strange issue. VoLTE was working just fine for me this entire week, and for some reason I wake up today and am unable to send SMS/MMS. Worked perfectly fine last night, wake up and no go. Phone calls still worked, but turning off VoLTE fixed it right away. As soon as Nougat is out I'm switching ROMs :mad:

  7. ddabel
    Cupcake Dec 20, 2016

    ddabel , Dec 20, 2016 :
    My Wife has OnePlus3, My co workers has the 3t, and I have the 3t. All of a sudden today, VoLTE has caused us to not be able to send out SMS. We are all on T-mobile as well. SMS over WiFi and without VoLTE on work correctly. Also with VoLTE on I can receive SMS.

  8. Fatmonk8
    Eclair Dec 20, 2016

    Fatmonk8 , Dec 20, 2016 :
    Unable to send SMS with VoLTE or WiFi Calling enabled, started this morning 12/20/16

  9. csemnani
    Gingerbread Dec 20, 2016

    csemnani , Dec 20, 2016 :
    Same issue for me. Turned off VoLTE and have also contact T-Force on twitter.

  10. Kineticcc
    Cupcake Dec 20, 2016

  11. ddabel
    Cupcake Dec 20, 2016

    ddabel , Dec 20, 2016 :
    I'd like to add that I had to turn off Wifi Calling as well when VoWiFi enabled outgoing text stopped sending.

  12. vince1228
    Donut Dec 20, 2016

    vince1228 , Dec 20, 2016 :
    I am having the same problem. Can't send text or make calls with VoLTE enabled.
    Can only send text with VoLTE turned off.

  13. narceoneplus2
    Ice Cream Sandwich Dec 20, 2016

    narceoneplus2 , Dec 20, 2016 :
    Apparently, T-Mobile is experiencing issues as of this morning. Check this out: http://downdetector.com/status/t-mobile. However, even before the SMS issue, network connectivity on T-Mobile has been a serious issue for many of us using the OnePlus 3T. The newest update does not seem to fix the fluctuating speeds on T-Mobile's network. There is definitely an issue with the OnePlus 3T and T-Mobile's network. Someone has to fix this issue. Whether it is OnePlus' or T-Mobile's fault, who really knows? All we care for is a resolution this situation.

    ddabel likes this.
  14. ibanez966
    Eclair Dec 20, 2016

    ibanez966 , Dec 20, 2016 :
    The peak there is only 67 reports, so I wouldn't use that as a sign of an issue. I have opened a ticket with T-Mobile so hopefully they have some answers soon.

    ddabel and narceoneplus2 like this.
  15. garysapir987
    Eclair Dec 20, 2016

    garysapir987 , Dec 20, 2016 :
    confirming same issue here in NYC. I got the phone 3 days after release. voLTE worked fine entire time. as of this morning, everything has gone down as discussed by others above.

    ddabel likes this.
  16. Aarong14
    Cupcake Dec 20, 2016

    Aarong14 , Dec 20, 2016 :
    Same issue as of this morning. Able to receive SMS, unable to send via any SMS app unless VoLTE is disabled. VoLTE and SMS seemed to work together without issue leading up until this morning.

    OnePlus 3T

    ddabel likes this.
  17. garysapir987
    Eclair Dec 20, 2016

    garysapir987 , Dec 20, 2016 :
    FYI this happening across many devices on tmobile, so this is NOT a oneplus issue. tmobile probably disabled voLTE on unapproved devices.

    kpoyser and ibanez966 like this.
  18. ibanez966
    Eclair Dec 20, 2016

    ibanez966 , Dec 20, 2016 :
    It's confirmed to affect the Axon 7 and Nextbit Robin as well. However, it is a OnePlus issue because they need to do whatever T-Mobile requires to get the device "official" like the OnePlus 3 is.

  19. pseningen
    Cupcake Dec 20, 2016

    pseningen , Dec 20, 2016 :
    Is there anything official from T-mobile on this? Just wondering. Thanks for the info!

  20. ibanez966
    Eclair Dec 20, 2016

    ibanez966 , Dec 20, 2016 :
    No, they just continue to say there is no widespread outage and offer to open a ticket. Hopefully someone with knowledge of the change that was made can get the information out to us, but this is why OnePlus needs to get involved; to make it happen faster.