5
volte problem on jio in OnePlus Nord via OnePlus Nord

  1. jithu7
    Froyo Aug 12, 2020

    jithu7 , via OnePlus Nord , Aug 12, 2020 :
    At times in my oneplus Nord volte goes away of jio sim. Those who call during this time gets switched of message while if I try to call it say no network.
    once I restart it comes back. please solve the issue...
     

    #1

  2. #2
  3. Ruqhaiya Taskeen
    OnePlus Bug Hunter Staff Member Aug 12, 2020

    Ruqhaiya Taskeen , Aug 12, 2020 :
    Thanks for bringing this concern to our notice.We would like to check this further and require more details regarding this. We've got in touch with you via personal conversation and hope you would get back to us at the earliest.
    Regards,
    Ruqhaiya Taskeen
     

    #3
    N1594881785817 likes this.
  4. Ruqhaiya Taskeen
    OnePlus Bug Hunter Staff Member Aug 12, 2020

    Ruqhaiya Taskeen , Aug 12, 2020 :
    It would be our pleasure to resolve the issue that you are facing. We have dropped you a message for more details required to get this sorted out. Hope you would get back to us at the earliest.
    Regards,
    Ruqhaiya Taskeen
     

    #4
    N1594881785817 likes this.
  5. jithu7
    Froyo Aug 12, 2020

    jithu7 , via OnePlus Nord , Aug 12, 2020 :
    I am sorry but right now, after restart the phone is working fine and I have no screen recording of the issue previously.
    I had a conversation with Ranjan sir by phone, so as mentioned I will try to capture it live next time it happens.
    Thankyou for all you effort
     

    #5
  6. jithu7
    Froyo Aug 12, 2020


    #6
  7. D1595355478633
    Donut Aug 12, 2020

    D1595355478633 , via OnePlus Nord , Aug 12, 2020 :
    I am facing the same issue since i have purchase the nord. Jio sim network automatically goes off but network bars are visible. So i can't even acknowledge that i dont have network coverage untill i call to some one and notice that there is no network. All other sims are working fine only jio is having issue. However all other mobiles with jio sim works perfect . So How should i proceed for this because i have to restart my phone to get the network back.
     

    #7
  8. D1595355478633
    Donut Aug 12, 2020


    #8
  9. jithu7
    Froyo Aug 12, 2020


    #9
  10. A big sword
    OnePlus Bug Hunter Aug 13, 2020

    A big sword , Aug 13, 2020 :
    Hi guys
    you can contacts oneplus team and provide the logs ,the engineer will check it and resloved
     

    #10
  11. D1595355478633
    Donut Aug 13, 2020

    D1595355478633 , via OnePlus Nord , Aug 13, 2020 :
    Guys I have done some changes in my wifi calling setting and since then I am not faced jio issue till now. What I have done:
    I have changed the calling preference setting under the jio sim to call over mobile network. By default it is selected as call over wifi. Try it and let me know if you solved the issue.
     

    #11
  12. pablofg1978
    Nougat Head Moderator Aug 13, 2020

    pablofg1978 , Aug 13, 2020 :
    Jio only works with data.
    This is how it works.
     

    #12
    drl431 likes this.
  13. yashwant24
    Jelly Bean Aug 13, 2020


    #13
  14. pablofg1978
    Nougat Head Moderator Aug 13, 2020

    pablofg1978 , Aug 13, 2020 :
    Jio only works on 4g networks, that is only data....
     

    #14
    drl431 likes this.
  15. yashwant24
    Jelly Bean Aug 13, 2020

    yashwant24 , via OnePlus 6 , Aug 13, 2020 :
    Yes, jio is a 4g network.
    But that doesn't mean we must turn on data all the time.
    We can still make calls even if data is off.
     

    #15
  16. pablofg1978
    Nougat Head Moderator Aug 13, 2020

    pablofg1978 , Aug 13, 2020 :
    No, you can't.
    4g is a data only network. If you turn it off, is like turning off 4g
     

    #16
    drl431 likes this.
  17. yashwant24
    Jelly Bean Aug 13, 2020

    yashwant24 , via OnePlus 6 , Aug 13, 2020 :
    That is when you don't have volte support.
    OnePlus devices support volte, you know that better.
    I make calls using volte.
     

    #17
  18. pablofg1978
    Nougat Head Moderator Aug 13, 2020

    pablofg1978 , Aug 13, 2020 :
    VoLTE means voice over lte. Lte is 4g,that is data.
    If you turn off data you don't have 4g,lte,and volte
     

    #18
    drl431 likes this.
  19. yashwant24
    Jelly Bean Aug 13, 2020

    yashwant24 , via OnePlus 6 , Aug 13, 2020 :
    You know better than me.
    But I am sure about one thing, we can make calls even when data is off.... I have done that on my 6 and I do it always.
     

    #19
  20. pablofg1978
    Nougat Head Moderator Aug 13, 2020

    pablofg1978 , Aug 13, 2020 :
    I already explained you how it works.
    If your jio sim works without data in your device, congratulations.
    Be happy
     

    #20
    drl431 likes this.