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volume button not properly working

  1. G1558005849207 Donut Jul 19, 2019

    G1558005849207, Jul 19, 2019 :
    I have one plus 7 pro and my volume button is not properly working when I watch videos, movies or play songs volume increase and decrease button not properly working neither increase nor decrease after when I increase or decrease volume from screen after it the button started working so what is the reason for it?
     

    #1
  2. keithnyc Lollipop Moderator Jul 19, 2019

    keithnyc, Jul 19, 2019 :
    I know this sounds kinda basic, but did you try doing a reset? Also, is it possible that something is interfering with the button (your case) or there's dirt in the button. If this is not the issue, your phone is still under warranty, so please contact support and they should be able to help you.
     

    #2
  3. G1558005849207 Donut Jul 19, 2019

    G1558005849207, Jul 19, 2019 :
    yes I checked because phone volume is increased and decreased by the button properly at the same time but it is not working in media
     

    #3
  4. keithnyc Lollipop Moderator Jul 19, 2019

    keithnyc, Jul 19, 2019 :
    That's really strange. Does it happen in all media apps (e.g., Google Play games and Apps, YouTube, Google Play Music, Pandora, Spotify, Soundcloud etc.)? It doesn't sound like a hardware issue....anyone else have any ideas?
     

    #4
  5. jayanyway US Brand Ambassador Jul 19, 2019

    jayanyway, Jul 19, 2019 :
    By any chance do you have Bluetooth absolute volume turned on? If so, try turning it off and see if that helps?
     

    #5
    keithnyc likes this.
  6. jayanyway US Brand Ambassador Jul 19, 2019