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Volume

  1. I1511259271739
    Cupcake Dec 3, 2017

    I1511259271739 , Dec 3, 2017 :
    Hi. I just bought my new 5T and volume button doesn't work. I mean the sound up yes, but not down. Is very annoing. What should I do? Send back or just wait?
     

    #1
  2. Onkar.Singh
    KitKat Dec 3, 2017

    Onkar.Singh , Dec 3, 2017 :
    Engage support and check with them ... Just ensure that its really not working ...
     

    #2
  3. superplus
    English POC Assistant Head Moderator Dec 3, 2017

    superplus , Dec 3, 2017 :
    When did you buy it? Are you using stock Oxygen OS? Have you had any OTAs since starting to use the phone? Which version are you on? Have you tried clearing cache? Does the behaviour persist when using earphones?
     

    #3
    GopalB. likes this.
  4. Gav_W86
    Starting Point Expert Dec 4, 2017

    Gav_W86 , Dec 4, 2017 :
    Contact support, or if you bought from O2, take it back to them.
     

    #4
    GopalB. likes this.
  5. I1511259271739
    Cupcake Dec 4, 2017

    I1511259271739 , Dec 4, 2017 :
    I bought 2 weeks ago, but arrived only on Thursday. But I didn't use till Saturday evening. I didn't update on the system anything, so I'm still using Oxygen 4.7.0. I didn't try to do anything else yet, because was weekend and is something about the botton. When I put to being more louder all is ok, but when I try little bit quiet then nothing happens.
     

    #5
  6. I1511259271739
    Cupcake Dec 4, 2017

    I1511259271739 , Dec 4, 2017 :
    I bought from OP. I ordered from the site. Should I contact someone from there?
     

    #6
  7. Gav_W86
    Starting Point Expert Dec 4, 2017


    #7
    I1511259271739 and GopalB. like this.
  8. superplus
    English POC Assistant Head Moderator Dec 4, 2017

    superplus , Dec 4, 2017 :
    Exactly, since you bought directly from the site and didn't upgrade/install any other OS, you should get in touch with Customer Support, like suggested by @Gav_W86

    If you have any issues with them, please feel free to PM me with your ticket number https://forums.oneplus.net/conversations/add?to=superplus and I'll see if I can help in any way.
     

    #8
  9. I1511259271739
    Cupcake Dec 4, 2017

    I1511259271739 , Dec 4, 2017 :
    Sorry for the silly question, but what is the ticket number?
     

    #9
  10. superplus
    English POC Assistant Head Moderator Dec 4, 2017

    superplus , Dec 4, 2017 :
    If you contact Customer Support, they will provide you with a ticket number for your issue.
     

    #10