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watsapp storage issue

  1. F1531492429873 Cupcake May 19, 2019

    F1531492429873, May 19, 2019 :
    m using parallel space for watsapp..from last 5-6 there is issue with my watsapp storage..I m able to see parallel space downloads in my phone gallery but unable to see main WhatsApp downloads in my gallery..plz suggest what's gone. wrong in my one plus 6 phone
     

    #1
  2. G_Prakash_Diwakar_Yovv Honeycomb May 19, 2019


    #2
  3. F1531492429873 Cupcake May 19, 2019

    F1531492429873, May 19, 2019 :
    inbuilt app
     

    #3
  4. Priyanshu Sharma Ice Cream Sandwich May 19, 2019

    Priyanshu Sharma, May 19, 2019 :
    Have you checked App Collections in Gallery app?

    Just check in File manager if the photos are there in WhatsApp folder... If yes then clear app data of Gallery app then try...
     

    #4
  5. F1531492429873 Cupcake May 19, 2019

    F1531492429873, May 19, 2019 :
    not able to locate app data to clear..plz suggest the path
     

    #5
  6. Priyanshu Sharma Ice Cream Sandwich May 19, 2019

    Priyanshu Sharma, May 19, 2019 :
    First make sure it is there in file manager... Press and hold on Gallery app>>App info>Storage>>Clear Storage
     

    #6
  7. F1531492429873 Cupcake May 19, 2019

    F1531492429873, May 19, 2019 :
    done the setup what u had suggested..after that setup I got my parallel space watsapp photo and video folder in my collection folder but main watsapp photo folder is still missing..only m able to soo main watsapp videos folder..
     

    #7
  8. Priyanshu Sharma Ice Cream Sandwich May 19, 2019

    Priyanshu Sharma, May 19, 2019 :
    This is weird... Can you find that main folder in File manager?
    You can submit your bug in the feedback section of community or use this link-
    https://forums.oneplus.com/feedback/
     

    #8
  9. F1531492429873 Cupcake May 19, 2019

    F1531492429873, May 19, 2019 :
    yes I can see photos in main folder but there is also an issue that when I check photos in main folder and when I again open gallery then that lost folder is seen with same pic which I had seen in main folder..but after sometime it disappears
     

    #9
  10. Priyanshu Sharma Ice Cream Sandwich May 19, 2019

    Priyanshu Sharma, May 19, 2019 :
    I would suggest to backup the chats and uninstall both WhatsApp and restart the phone... After that reinstall both the WhatsApp...

    And if doesn't work then backup all the data and reset your phone...
     

    #10