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[Week 15]: Service,Team Updates, and Media Coverage

  1. Vikas A.
    General Manager of OnePlus India Staff Member Mar 14, 2015

    Vikas A. , Mar 14, 2015 :
    Service Support

    We have received a few complaints from our users regarding varying costs of screen replacements mentioned on various forums. To avoid further confusion, the cost of a screen replacement is currently priced at Rs 12,000 and Rs 560 as a service fee.

    Some of our fans have raised concerns about the cost of the screen since it appears to be disproportionately high compared to the device price. Please note that our products are sold at a very competitive price and cannot be compared with the cost of spares since the import duties, local taxes and distribution costs for spare parts are significantly higher than the phone. We are exploring ways to optimize parts pricing and will keep you posted.

    The other feedback is regarding the short supply of spares. While the issue is likely to persist for some more time, we are working very closely with our service partner to close all outstanding issues in the coming week. We have also assigned a dedicated escalation specialist to coordinate internally for speedier resolutions of all pending issues.

    OnePlus in the media


    Fortune magazine recently did a story on popular mobile phone brands including OnePlus. The story highlights rapidly emerging trends and the reasons for the rapid growth and popularity of these brands. (Link).

    [​IMG]

    ET Now’s Brand Equity featured the OnePlus India story, highlighting our unique invite model and how we achieved a cult status in the market.



    Team Update

    We have just completed our 100 days in India and a few more members joined our team this week to celebrate the moment. Please welcome our new team members: Sharda Veeramally and Anurag Sharma!

    [​IMG]

    Mumbai Meet


    Our Mumbai fans are organizing an unofficial fan gathering today at Priyadarshini park at 4PM. Don’t miss it!

    Photowalk with your OnePlus One

    We are organizing a photography workshop in Bangalore on March 22 at 4PM. All OnePlus fans and photography lovers are welcome and have fun with the OnePlus team. Click here to register for the event (read more here).

    [​IMG]
     

    #1
  2. Nileshmpae
    Gingerbread Mar 14, 2015


    #2
    Tobikage, strategist99 and jasraja like this.
  3. ketpar
    Froyo Mar 14, 2015


    #3
  4. cabhay
    KitKat Mar 14, 2015

    cabhay , Mar 14, 2015 :
    3rd..
    i am the part of the " cult " :D:D
    welcome sharda and @anurags172 (you will be tagged everywhere now) .

    finally cost of screen comes down from 13k to 12560:mad::mad:
     
    Last edited: Mar 14, 2015

    #4
    Tobikage likes this.
  5. pushkaljn
    Honeycomb Mar 14, 2015

  6. sarcha
    Honeycomb Mar 14, 2015


    #6
  7. rustagi
    Ice Cream Sandwich Mar 14, 2015

    rustagi , Mar 14, 2015 :
    6th....13K ...wth....wouldnt it be better buying a silk version instead of screen replacement....:p
     

    #7
  8. ajxellos
    Ice Cream Sandwich Mar 14, 2015

    ajxellos , Mar 14, 2015 :
    [7th]
    Finally someone to resolve all the service requests. :):) Welcome new members. DO give out their forum ids so that we can all tag them on random forum posts and spam em. :p:p
     
    Last edited: Mar 14, 2015

    #8
    angadV and cabhay like this.
  9. S RAJESH
    Honeycomb Mar 14, 2015

    S RAJESH , Mar 14, 2015 :
    good but nothing about the expansion of service centers in other parts of the country.
     

    #9
  10. Nvidia100199
    Gingerbread Mar 14, 2015


    #10
  11. S RAJESH
    Honeycomb Mar 14, 2015

    S RAJESH , Mar 14, 2015 :
    forum id of anurag is @anurags172 so start spamming :):):):)
     

    #11
    ajxellos and cabhay like this.
  12. cabhay
    KitKat Mar 14, 2015

    cabhay , Mar 14, 2015 :
    thats a million dollar question
     

    #12
    Dhrumin226 and sarang Bakshi like this.
  13. m.pratham
    Jelly Bean Mar 14, 2015


    #13
  14. ajxellos
    Ice Cream Sandwich Mar 14, 2015


    #14
    cabhay likes this.
  15. angadV
    Honeycomb Mar 14, 2015

    angadV , Mar 14, 2015 :
    Lol he posted 'complaints from a FEW users'. That's optimistic :p
    But at least finally some effort is being made, let's see how effective it is :)
     

    #15
    ajxellos likes this.
  16. ajxellos
    Ice Cream Sandwich Mar 14, 2015

    ajxellos , Mar 14, 2015 :
    Yep. 6k more and you get a new phone. To replace or buy new phone. Thats the question. o_Oo_O
     

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  17. S RAJESH
    Honeycomb Mar 14, 2015

    S RAJESH , Mar 14, 2015 :
    and it would be better if you could Give us all the service charges for the various jobs on the oneplus one and the costs of all the parts of the One plus one.
     

    #17
    Harshrmittal89 and Dhrumin226 like this.
  18. Vikas A.
    General Manager of OnePlus India Staff Member Mar 14, 2015

    Vikas A. , Mar 14, 2015 :
    Hi Rajesh, we will resume expansion in coming weeks.
     

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  19. yash9060
    Honeycomb Mar 14, 2015


    #19
  20. rajeshk
    Honeycomb Mar 14, 2015


    #20