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Week 33: Fan Gatherings and Swag

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  1. David S.
    OnePlus Europe Staff Member Aug 2, 2014

    David S. , Aug 2, 2014 :
    While we didn’t have any typhoons this week, the very first OnePlus Fan Gathering in Hong Kong was greeted by a rain shower that left many our fans a little wet. However, that didn’t dampen the mood as we celebrated our first interactive community event. We very much appreciate everyone who came out to support us, and congratulations again to those who won gift bags, t-shirts, and invites. Our next event will be at xda:devcon in Manchester next month. Please look out for updates if you are keen on hanging out with us!


    We got a lot of new swag and held one giveaway for the new Never Settle t-shirt. We’ll be having another for the OnePlus Nature Pen soon. If you are keen on getting some OnePlus swag, stay tuned for more giveaways coming in the future.

    IMG_20140728_165521.jpg

    Even more invites were sent out last week, and we remain excited as ever to see users posting their first impressions and their feedback. However, more phones means a heavier burden on our customer support team. All of us continue to help out with tickets so that your questions can be answered in a timely manner. We have drafted and put into action plans to improve the customer support team and the user interaction experience.

    Production & Logistics

    Production remained on track this past week, and we are producing phones even faster. Unfortunately a customs-related issue caused our shipment out of Hong Kong to be delayed, and we expect our inventory in Europe to be low for the next days. However, we are actively working to resolve this issue.

    Software

    Our testers keep giving feedback about the next OTA. There are few minor bugs that need trimming but overall the sensation is very positive.

    Customer Support

    We still have a considerable backlog of open tickets. We are trying to refine our processes and the way the system prioritizes support tickets, while at the same time hiring additional staff for our Customer Support team.
     

    #1
  2. thisguysayswht
    Ice Cream Sandwich Aug 2, 2014

    thisguysayswht , Aug 2, 2014 :
    Nice update.

    Glad to see the invites showing up around here as well. Its finally raining, I think I even hear some thunder. :p
     

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  3. BenAlex
    Ice Cream Sandwich Aug 2, 2014


    #3
  4. Daniel Bray
    Ice Cream Sandwich Aug 2, 2014

    Daniel Bray , Aug 2, 2014 :
    #sweg
    So @David S. Any estimated date for the next cm 11s update?
    The current software isn't too good for me, and I hate having to restart my OPO (or let it restart itself) at least twice a day
     
    Last edited: Aug 2, 2014

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  5. shem_pl
    Ice Cream Sandwich Aug 2, 2014

    shem_pl , Aug 2, 2014 :
    At least that made it clear :p
     

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  6. Maximus Decimus Meridius
    Marshmallow Senior Moderator Aug 2, 2014

    Last edited: Aug 5, 2014

    #6
    g_praveen and FXA like this.
  7. ali_gul1
    Honeycomb Aug 2, 2014


    #7
  8. nirgale
    Lollipop Senior Moderator Aug 2, 2014

    Last edited: Aug 2, 2014

    #8
  9. Klarostori
    Eclair Aug 2, 2014


    #9
  10. kingnothingua
    Gingerbread Aug 2, 2014


    #10
  11. Cholo*
    Gingerbread Aug 2, 2014


    #11
  12. BenAlex
    Ice Cream Sandwich Aug 2, 2014

    BenAlex , Aug 2, 2014 :
    What to be what next to what what?
     

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  13. Donaldcwl
    Gingerbread Aug 2, 2014


    #13
  14. anishchandran
    Eclair Aug 2, 2014


    #14
  15. orestis
    Honeycomb Aug 2, 2014


    #15
  16. reinhardrenew
    Gingerbread Aug 2, 2014


    #16
  17. David S.
    OnePlus Europe Staff Member Aug 2, 2014

    David S. , Aug 2, 2014 :
    CM and our engineers are investigating.

    Don't panic, just days!
     

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  18. Sufiyan
    Honeycomb Aug 2, 2014


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  19. covac8
    Froyo Aug 2, 2014


    #19
  20. BenAlex
    Ice Cream Sandwich Aug 2, 2014

    BenAlex , Aug 2, 2014 :
    In summary:

    Too many phones is bad news for OP.

    Too few phones is bad news for OP.

    Business as usual then.
     

    #20
    Lg G2 Fan, sambbme, jdk2 and 4 others like this.