What you need to know about purchasing the OnePlus 3 on launch day

  1. Steven G. E-commerce Jun 9, 2016

    Steven G., Jun 9, 2016 :

    It’s great to see the interest in the upcoming OnePlus 3 launch (see Carl’s post)

    I know a lot of you would like to know a little more about the specifics of how purchasing a OnePlus 3 will work, especially now that there are no more Invites! I wanted to share some information on how the payment process will work for the OnePlus 3.

    Sales Time

    Open sales will start at:
    June 14 15:00 EDT New York time
    June 14 12:00 PDT San Francisco time
    June 14 20:00 BST London Time
    June 15 03:00 HKT Hongkong Time
    June 15 12:30 IST New Delhi Time

    The OnePlus 3 can be ordered on oneplus.net in the following countries:

    North America
    Canada, United States

    Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Germany, Denmark, Estonia,
    Spain, Finland, France, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia, United Kingdom

    Hong Kong

    Getting ready for the OnePlus 3

    1 - Register an account
    If you don’t have a OnePlus account, you can register one here.
    If you do have a OnePlus account, simply login one day before the launch.
    To sign up, please visit: https://account.oneplus.net/sign-up
    To log in, please visit: https://account.oneplus.net/login
    You can register a OnePlus account in one of the following ways: Use your personal email, register through facebook or use your Google account.


    2 - Choose your regional store based on your shipping address
    Please remember, it’s extremely important to select the correct region based on your shipping address before placing an order.
    Choose the regional store based on the country you want your phone to be shipped to.
    Your selected region will automatically be stored, but you are free to bookmark your regional store of choice.
    Remember, if you want to change your shipping address after paying for your order, you can contact our customer service at https://oneplus.net/support


    3 - Edit your address and save your regional store beforehand
    To speed up the order process, we recommend registering your desired shipping address and setting it to default at least 1 day before the start of our open sales. If you’ve already registered a shipping address, please make sure the address is still up to date and edit if needed.
    If you forget to change it, you can always add a new address during the check-out process.


    4 - Top up your PayPal
    Payment Method:
    Accessible worldwide: Paypal
    US: PayPal Credit is available for US residents on orders over $99. See how you can benefit: https://www.paypal.com/webapps/mpp/bmlterms

    Purchase flow FAQs

    Q: I can’t change my address in my account.
    A: No worries, you can still add/edit addresses during check out.

    Q: I can’t see my order history.
    A: Sorry for the inconvenience, there may be some delays retrieving your order history due to the relatively large traffic we're currently experiencing. However, you should be able to see your order history shortly.

    Q: I paid twice with 2 payment methods.
    A: Not to worry, please let us know your order number and email and which payment method you would like for us to cancel.

    Q: My order got cancelled automatically?
    A: Once you've checked out, you will have up to one hour to complete payment for your order before it is automatically cancelled.

    Q: I can’t cancel my order.
    A: Please let us know the order number and the email associated with the order you wish to cancel, and we'll be able to cancel the order from our end.

    Q: What is this?
    A: The shipping time displayed is an estimate calculated based on your current queue position and the availability of the OnePlus 3.

    Q: My order status is not updated. It's said the order is not paid but I just did!
    A: It takes up to 5 minutes for Paypal to process and respond to us about your payment status.

    Q: My Paypal is loading forever.
    A: It might take 10 to 30 seconds to make Paypal to go through.

    Q: When you gonna start selling the gold version of OnePlus 3?
    A: At the moment only the graphite version will be available, but please stay tuned on our official channels for the gold version release date.

    Q: How many devices can I get per order?
    A: you can purchase maximum 5 devices per order.

    Keep checking back in for additional news in advance of launch.

    Never Settle.
    Last edited: Jun 14, 2016

  2. bestlands KitKat Jun 9, 2016

  3. jpswer Jelly Bean Jun 9, 2016

    jpswer, Jun 9, 2016 :

    Will we hear more about preparing for ordering through the VR store?

    Or does this apply for both?

    pa5t1s likes this.
  4. Jitesh Saitawadekar KitKat Jun 9, 2016

  5. SoniaB Nougat Senior Moderator Jun 9, 2016

    crumyee99, otto2, Steven G. and 3 others like this.
  6. lianne john91 Eclair Jun 9, 2016

    Steven G. and john3293 like this.
  7. youbi Portuguese POC Assistant Head Moderator Jun 9, 2016

    youbi, Jun 9, 2016 :
    Great tutorial for those that are new to the Oneplus world. :)

    Also, glad to see the changes in the store regarding the choosing country issue, in the past a lot of users had problems with it when they didn't knew about it.

    pablofg1978 and pa5t1s like this.
  8. greenair Honeycomb Jun 9, 2016

    greenair, Jun 9, 2016 :
    Will consider oneplus 3 if 128GB is offered, might even go to my local pop-up event, but if only 64gb is available, I'll have to pass.

    geverage likes this.
  9. dsmonteiro Community Consultant Community Expert Jun 9, 2016

    dsmonteiro, Jun 9, 2016 :
    Did you just confirm availability at launch??? :eek::eek:

    @ds, otto2, OPFanBoyTillEnd and 4 others like this.
  10. kkjayesh3 Honeycomb Jun 9, 2016

  11. injectx Eclair Jun 9, 2016

    injectx, Jun 9, 2016 :
    But i thought the first users to order the OP3 were required to use the LoopVR app? Confused..

    run_dkc likes this.
  12. Moin2200 KitKat Jun 9, 2016

    Ceasedd and hulabalua like this.
  13. iNathan Gingerbread Jun 9, 2016

    iNathan, Jun 9, 2016 :
    So the OnePlus 3 will not be available on the UK amazon website like the current OnePlus 2 is?

    niijonodhg and hulabalua like this.
  14. judhajitmisra Honeycomb Jun 9, 2016

    judhajitmisra, Jun 9, 2016 :
    But actually I want to know How can one order the OnePlus 3 in the Loop?Will this particular buying process be available for Indian citizens or not?Will there be any added benefit who will gonna purchase the OP3 while watching Launch event in the Loop?

    hulabalua and injectx like this.
  15. injectx Eclair Jun 9, 2016

    injectx, Jun 9, 2016 :
    Exactly what I wanted to know

    Steven G. and john3293 like this.
  16. SoniaB Nougat Senior Moderator Jun 9, 2016

    SoniaB, Jun 9, 2016 :
    Carl already did :rolleyes:

    NaterTots and pa5t1s like this.
  17. Maximus Decimus Meridius Marshmallow Senior Moderator Jun 9, 2016

  18. dsmonteiro Community Consultant Community Expert Jun 9, 2016

    dsmonteiro, Jun 9, 2016 :
    Well, but I thought that it was a one-time offer and that the remaining people would have to wait to buy...

    pa5t1s and SoniaB like this.
  19. hulabalua Ice Cream Sandwich Jun 9, 2016

    Steven G. likes this.
  20. barb Nougat Jun 9, 2016

    barb, Jun 9, 2016 :
    Indeed... Great tutorial.
    Glad to see how fast One Plus admins pick up signals from the forums:rolleyes:
    As the saying: better late than never :D:D

    kpmak, Ceasedd, pa5t1s and 2 others like this.