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Whats going wrong! Apr 24, 2015

?

Are you satisfied with the after sales support?

  1. Yes

    4 vote(s)
    8.3%

  2. No

    31 vote(s)
    64.6%

  3. We should give them some time

    13 vote(s)
    27.1%

  1. DhrumilSanghvi
    Froyo Apr 30, 2015

    DhrumilSanghvi , Apr 30, 2015 :
    I guess I'm reaching the level when I just say..LE BHAI TU HI RAKHLE.
    This is tiring!!!
     
    #41
    zeus.01.01.01.01 likes this.

  2. zeus.01.01.01.01
    Lollipop Apr 30, 2015

    zeus.01.01.01.01 , Apr 30, 2015 :
    mail vikas several times till his inbox explodes (just kidding but do it coz that might draw his attention quickly) ! and i repeat don't settle for replacement until its a new one or refurbished one !!
    best is to ask for repair !!
     
    #42
    dharmatej5 likes this.

  3. shubhamgulati91
    Honeycomb Apr 30, 2015

    shubhamgulati91 , Apr 30, 2015 :
    oh man! this is scary... :(
    @zeus.01.01.01.01 I still have not got my 2nd OPO. Bumped into some issue with Amazon and it will take 2-3 days. In the meanwhile reading all these posts is really scary! :/
     
    #43
    zeus.01.01.01.01 likes this.

  4. zeus.01.01.01.01
    Lollipop Apr 30, 2015

    zeus.01.01.01.01 , Apr 30, 2015 :
    well relax .. since u have a 14 day return window !!
    anyways i told you to wait for oneplus 2 but you were not patient enough but hey .. hope for the best !!
     
    #44

  5. mreddy
    Gingerbread Apr 30, 2015

    #45

  6. DhrumilSanghvi
    Froyo Apr 30, 2015

    DhrumilSanghvi , Apr 30, 2015 :
    They are issuing a replacement that isn't new nor is it refurbished... Just a used and repaired one
     
    #46

  7. ramli7
    KitKat Apr 30, 2015

    ramli7 , Apr 30, 2015 :
    If it is my case, simply s**p him first and then talk to him. Will never accept a repaired phone.

    Ask them if it is a repaired one, why it has not been returned to the original owner.

    Ask them either to repair your phone or to initiate replacement.

    Repeatedly I keep saying it is not a Himalayan task they are doing, to repair the OPO. Read the post no 103

    https://forums.oneplus.net/threads/pune-oneplus-service-review.288344/page-6
     
    #47

  8. Zap94
    Gingerbread Apr 30, 2015

    #48
    ramli7 likes this.

  9. DhrumilSanghvi
    Froyo Apr 30, 2015

    DhrumilSanghvi , Apr 30, 2015 :
    Forums are such a smart thing they have created
    I mean sharing invites and all is OK but also how much do we share our complaints.
    Now oneplus is a new company and they know there are going to be some complains...but because it is a new company it cannot afford to let its users post their complains on social media as it will malign their image and scare off wannabe buyers.
    Just think about it...who are the people actually using these forums (ones who have already bought the phone and hardly any gonnabe buyer). We think its an platform to raise our complains whereas what I see it is is just a place where people would post reviews both bad and good and keep actual social media clean where actually the future buyer is. This is a dead end. We keep discussing ki this should be done and that should be done but that's just it. We are all talking to walls here
     
    #49
    dharmatej5 and ramli7 like this.

  10. DhrumilSanghvi
    Froyo Apr 30, 2015

    DhrumilSanghvi , Apr 30, 2015 :
    Exactly... They told me to keep using the device as is until a replacement is arranged
     
    #50

  11. ramli7
    KitKat Apr 30, 2015

    ramli7 , Apr 30, 2015 :
    Only the company name is new. Not the guys started are new. Just they have crossed the border from .............
     
    #51
    Zap94 likes this.

  12. DhrumilSanghvi
    Froyo Apr 30, 2015

    DhrumilSanghvi , Apr 30, 2015 :
    Yeah I know
     
    #52

  13. puneetgee
    Honeycomb Apr 30, 2015

    puneetgee , Apr 30, 2015 :
    I am not agree with you in this... This is not made to filter negativity... But it is to bring positives... We, the forum members are the potential advertiser for them but they caught into HCL net, Cynogen ditched them, Service tax increased, so the cost on them increased, sales declinded, they are also in trouble here in India mostly. Also Custom always caught them, I dont know why....

    And I think, this forum is best thing about OnePlus... :)
     
    #53

  14. DhrumilSanghvi
    Froyo Apr 30, 2015

    DhrumilSanghvi , Apr 30, 2015 :
    !Maybe!
     
    #54

  15. Zap94
    Gingerbread Apr 30, 2015

    Zap94 , Apr 30, 2015 :
    I wouldn't exactly call it a complete replacement as the device that'll be provided isn't new and what's the guarantee that the replacement device will work flawlessly.
     
    #55
    ramli7 likes this.

  16. Zap94
    Gingerbread Apr 30, 2015

    Zap94 , Apr 30, 2015 :
    I'll agree with you, what would we do without these forums.
     
    #56
    ramli7 likes this.

  17. DhrumilSanghvi
    Froyo Apr 30, 2015

    DhrumilSanghvi , Apr 30, 2015 :
    That is exactly the issue here
     
    #57
    ramli7 likes this.

  18. Tushar.thakur
    Froyo Apr 30, 2015

    Tushar.thakur , Apr 30, 2015 :
    I believe Opo is pathetic and can never hear their customers . Third party hcl and sginfotech don't even have east tool kit or flash files shows what they can do to my handset . A person who is dumb is handling my handset and then says now it's somewhere else u go
    Fetch it like I'm a dog ... So
    Tired of this phone did the worst mistake to buy it ... Replacement it mere no
    Options @Amazon is just a third party @Vikas if ur listening or have a social media team I wish u to
    Know that ur just giving a phone at cheap price and then ur showing he true colors
     
    #58
    ramli7 and DhrumilSanghvi like this.

  19. Zap94
    Gingerbread Apr 30, 2015

    Zap94 , Apr 30, 2015 :
    Demand for a refund, there's no guarantee on the working of the device.
     
    #59
    DhrumilSanghvi and ramli7 like this.

  20. harshgangawane
    Gingerbread May 1, 2015

    harshgangawane , May 1, 2015 :
    @DhrumilSanghvi - I bought my phone on the 20th of March and got a dead pixel problem on the 29th of March, Luckily it was within the Amazon (10 days) warranty and I got my refund. Trust me, dead pixel is annoying af.
     
    #60
    Zap94, DhrumilSanghvi and ramli7 like this.

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