1
Whatsapp not working after software update via OnePlus 6T

  1. adash01
    Cupcake Mar 27, 2021


    #1
    H1540633902768 likes this.
  2. Raza_Dawar
    Gingerbread Mar 27, 2021


    #2
  3. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Mar 27, 2021

    Dresa91 , Mar 27, 2021 :
    Please clear cache and data of WhatsApp (backup your chats before)
     

    #3
    Tokolozi likes this.
  4. adash01
    Cupcake Mar 27, 2021


    #4
  5. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Mar 27, 2021

    Dresa91 , Mar 27, 2021 :
    Did you reinstall it?
     

    #5
  6. adash01
    Cupcake Mar 27, 2021


    #6
  7. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Mar 27, 2021

    Dresa91 , Mar 27, 2021 :
    About what software update version are you talking?

    did you clear cache in recovery?
    And what exactly is not making calls? What error message did you get?
     

    #7
  8. adash01
    Cupcake Mar 27, 2021

    adash01 , via OnePlus 6T , Mar 27, 2021 :
    Software update is Oxygen OS - 10.3.9

    I did everything as mentioned below -

    👇

    Please follow the below mentioned steps and let us know if the issue still persists :

    1. Settings > Apps and Notifications > See all > Play services > Clear Storage
    2. Settings > System > Reset options > Reset app preferences
    3. Uninstall and reinstall app and check
    4. Wipe cache reboot through recovery mode.
    - Power off your device.
    - Press the power key + volume down for a few seconds.
    - Select English.
    - Tap on Wipe data and cache.
    - Tap on Wipe cache again (Important only wipe cache)
    - Tap on Yes to confirm.
    - Wait for the wipe process to complete.
    - Reboot the phone.

    Note- This will not delete any of your device data.




    The above pasted message I received from Gazala

    And I have done it more then twice.
     

    #8
  9. adash01
    Cupcake Mar 27, 2021

    adash01 , via OnePlus 6T , Mar 27, 2021 :
    There is no error message but it says connecting and never connecta them disconnects.
     

    #9
  10. adash01
    Cupcake Mar 27, 2021

    adash01 , via OnePlus 6T , Mar 27, 2021 :
    There is no error message but it says connecting and never connecta them disconnects.
     

    #10
  11. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Mar 27, 2021

    Dresa91 , Mar 27, 2021 :
    did you try it with wifi and mobile data?
    Did you set all permissions?

    Did you perform a factory reset?
     

    #11
  12. adash01
    Cupcake Mar 27, 2021

    adash01 , via OnePlus 6T , Mar 27, 2021 :
    Are you kidding me about factory reset?


    I mean it is a glitch from One Plus.
     

    #12
  13. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Mar 27, 2021

    Dresa91 , Mar 27, 2021 :
    No, why do you think so?
    I just want to help you... but okay,...
    There are some points users like you and me can suggest other users.

    for all others: please stock to the bug hunters.
    I assume that you have long since created a bug report and sent OnePlus the logs.
    (you are already in contact with Gazala in contact )
     

    #13
  14. adash01
    Cupcake Mar 27, 2021

    adash01 , via OnePlus 6T , Mar 27, 2021 :
    Thank you so much honey. I really appreciate your help. None of it os working. 😞
    Really feels pissed. I am so sorry if I sounded rude. SORRY. 😞
     

    #14
  15. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Mar 27, 2021

    Dresa91 , Mar 27, 2021 :
    Therefore: sometimes a factory reset can help.

    Have you already created a bug report? -> https://forums.oneplus.com/feedback/
     

    #15
    adash01 likes this.
  16. H1540633902768
    Cupcake Nov 9, 2021

    H1540633902768 , Nov 9, 2021 :
    Even i updated my phone yesterday and from then my whatsapp is not working i am not gettiny any msgs and cant even send any.....frustrated
     

    #16
  17. C1637056522173
    Cupcake Nov 16, 2021

    C1637056522173 , Nov 16, 2021 :
    My phone did the same thing, some system update and now I can't send WhatsApp voice notes and I can't view statuses. Help😔
     

    #17
  18. Amansgandhi
    Cupcake Nov 26, 2021

    Amansgandhi , Nov 26, 2021 :
    I found a solution.
    Go to file manager> internal storage> whatsapp(not the one with whatsapp.com in media)> rename the whatsapp folder and restart your phone. It works :)

    Note: There are two whatsapp folder one in android (named whatsapp.com) and the other one named just whatsapp, rename this<
    Mazel tov
     

    #18
  19. W1638829962583
    Cupcake Dec 6, 2021

    W1638829962583 , Dec 6, 2021 :
    Thank you very much! This worked.
     

    #19
  20. C1592362659964
    Cupcake Dec 8, 2021

    C1592362659964 , Dec 8, 2021 :
    This worked for me on my OnePlus 6t. Thanks!
     

    #20