6
WhatsApp poor quality when sending video

  1. Amershobh
    Donut Apr 26, 2020


    #21
    lore.gba and Enrique Malagamba like this.
  2. Enrique Malagamba
    Cupcake Apr 28, 2020


    #22
  3. SurfinBobby
    Donut Apr 28, 2020

    SurfinBobby , Apr 28, 2020 :
    Hi, I just noticed that this problem occurs when the video enhancer is switched on inside the display settings... When it is off I have no saturation problem during video recompression.
    Can someone please try and confirm this?
     

    #23
  4. SurfinBobby
    Donut Apr 30, 2020

    SurfinBobby , Apr 30, 2020 :
    I just noticed that editing and saving a video in the gallery converts it into the correct rec 709 format for exporting to WhatsApp or YouTube. So for better results, a good work around (until OP fix it) would be first edit and save your video in the gallery BEFORE exporting to WhatsApp! And also switch off the video enhancer before saving, otherwise the video will be saved with the effects from the enhancer.

    Very complicated pipeline indeed...
     
    Last edited: Apr 30, 2020

    #24
    R1590212307137 likes this.
  5. Riverbill
    Cupcake Apr 30, 2020


    #25
  6. lore.gba
    Cupcake May 8, 2020

    lore.gba , via OnePlus 7T , May 8, 2020 :
    no it's not what's app fault because it's not like that on other devices I have and I tested it on 4 phones from different brands. it's one plus's fault unfortunately and I hope this will be fixed.
     

    #26
    Amershobh and Agorriz like this.
  7. Agorriz
    Cupcake May 10, 2020

    Agorriz , May 10, 2020 :
    I tried using the app Open Camera from Mark Harman and it solves the problem.
     

    #27
  8. D1588634627655
    Cupcake May 16, 2020

    D1588634627655 , May 16, 2020 :
    same problem here with 7t. very disappointing, my first oneplus and I'm thinking to return it.
    does anyone know if this will be fixed with an update and when will it be available?
    the issues seems to be just with videos ,pictures are fine
     

    #28
    lore.gba likes this.
  9. NumberSix
    Honeycomb May 17, 2020

    NumberSix , May 17, 2020 :
    Everyone is saying it isn't a WhatsApp problem but given just how much it compresses a video it has to have some impact on the end result. I have just sent a 241MB video and WhatsApp compressed it to just 56MB, that is a 76% reduction in the file size and therefore the data contained in it, it has to have some impact regardless of what the 7t is playing at.
     

    #29
    Auristic likes this.
  10. R1590212307137
    Cupcake May 23, 2020

    R1590212307137 , via OnePlus 7T , May 23, 2020 :
    hey wow. On a quick test this has worked for me! thanks for sharing.
     

    #30
  11. tanya.sohum
    Cupcake May 28, 2020

    tanya.sohum , May 28, 2020 :
    This is definitely an issue with OP 7t and the video is horrible and choppy on different apps, not just WhatsApp. No issue when I share videos with my OP 5. People should refrain from purchasing OnePlus 7t until this issue is resolved from OnePlus' end. Really disappointing that people who own OP 7 also faced the same issue and yet it wasn't resolved in OP 7t.
     

    #31
    Enrique Malagamba and lore.gba like this.
  12. neo888
    Cupcake Jun 7, 2020

    neo888 , Jun 7, 2020 :
    Same Problem on a brand new OnePlus 8 Pro. Changed from a old Huawei Mate 20, there was e better quality if you send videos ove whatsapp. i tried OP8Pro also with and without HDR video settings, but no difference. The ColorSpace re or bt 2020 is normaly used only if you record HDR videos, but doesnt matter whiche one u used, the whatsapp video quality is very poor.
    If you now you would send a video, do the video in the app, e.g in whatsapp recorded videos also very good after sending. But if you record with normal OP camera app you have this problem.
    also the workaround over resaving in gallery is not the smae good quality as native recording in the whatsapp.

    hoppefully there is a fix in near feature for the native camera app, to choose the diffrent color option.
     

    #32
  13. J1592406270464
    Cupcake Jun 17, 2020

    J1592406270464 , Jun 17, 2020 :
    Ok so I've also got this problem on my OnePlus 8 Pro.
    It's something to do with how OnePlus compresses the videos when sending over WhatsApp. To test this I've created and sent a 166mb video using my old Hauwai P20 Pro to an iPhone via WhatsApp and it works fine. If I transfer that same video file via USB cable to my oneplus8pro and then send it via WhatsApp to the iPhone I get these issues. Not only does it seem to take much longer then usual to send but when it does eventually send, I get mismatch of sound to image with it speeding up images and then it just freezes.
     

    #33
    lore.gba likes this.
  14. pmjcr
    Donut Jun 19, 2020

    pmjcr , Jun 19, 2020 :
    I have the same problem and I believe is problem of both sides Whatsapp and Oneplus. In one side is Oneplus by encoding the video in a format that Whatsapp cannot handle it well and other hand Whatsapp by not supporting it. Don't know who is to blame but is freaking annoying and seems like we have a Nokia phone from 10 years ago rather than a flagship wanna be.

    I hope they fix this soon.
     

    #34
    lore.gba likes this.
  15. I1593470018125
    Cupcake Jun 29, 2020


    #35
  16. R1593470923043
    Cupcake Jun 30, 2020

    R1593470923043 , Jun 30, 2020 :
    It may be the problem of your default browser. You can change the default browser using content://com.android.browser.home/ syntax.
     

    #36
  17. klaoo
    Donut Jun 30, 2020

    klaoo , Jun 30, 2020 :
    One of the main reasons I bought the phone was that I heard OnePlus cares/listens to its users/customers. So I had high expectations that if we find an issue like this it would get fixed (eventually); but after some dismissive responses, I just gave up (but did complain about it on the forums - maybe someone finds a workaround for it).
     

    #37
    aabujarad likes this.
  18. Kaito_kid
    Ice Cream Sandwich Jun 30, 2020

    Kaito_kid , via OnePlus 7T , Jun 30, 2020 :
    Well tough luck, no company cares about their users when they start seeing moni flowing in. One plus is no different.
     

    #38
  19. ngydat
    Lollipop Jun 30, 2020

    ngydat , Jun 30, 2020 :
    Well, that's part of the problem.
     

    #39
  20. AshwinBarik
    Cupcake Jul 1, 2020

    AshwinBarik , Jul 1, 2020 :
    send it as a an attachment, this is the best way to send without loosing the quality
     

    #40