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WhatsApp voice note | Display turns off

  1. H1573655017956
    Cupcake May 12, 2020

    H1573655017956 , May 12, 2020 :
    I am having a really annoying issue with my OnePlus phone. whenever I play a voice note, the screen goes black and voice note stops playing. I had to retry unlock.. and the worst part is when I try to unlock the display comes and goes off immediately. this issues occurs 75% of time. and while I use my phone lying it happens always.. haven't experienced in any of my previous phones...
    pls help.
     

    #1
  2. genialsandeep
    Honeycomb May 13, 2020

    genialsandeep , via OnePlus 7 , May 13, 2020 :
    This happens when we cover proximity sensor while listening to audio clip in whatsapp. So that we can secretly listen the auido clip through ear speaker.
    It was designed like that.
    Don't cover your proximity sensor and display won't turn off.
     

    #2
    shezilferaz and MuraliMudaddala like this.

  3. #3
    R1571671360999 likes this.
  4. H1573655017956
    Cupcake May 13, 2020

    H1573655017956 , May 13, 2020 :
    Yes, I did make sure the proximity sensors were not covered. but still I am having this.. with the regular phone posture.
     

    #4
  5. R1571671360999
    Froyo May 27, 2020


    #5
    thilak05 and HopTzop like this.
  6. HopTzop
    Eclair May 28, 2020

    HopTzop , via OnePlus 7 , May 28, 2020 :
    I have the same issue and it's quite annoying. Leaving phone on the bed stand, not covering or touching it makes screen go off from time to time, making it impossible to hear voice messages on WhatsApp. PS. proximity sensor is not covered in any way in this process!
     

    #6
    R1571671360999 likes this.
  7. iptoux
    Cupcake Jun 4, 2020

    iptoux , via OnePlus 8 Pro , Jun 4, 2020 :
    this is not only an OneTouch problem, this must be a problem with Android or WhatsApp.

    My Wife had the same issue, but on a Sony Xperia Z5
     

    #7
  8. HopTzop
    Eclair Jun 6, 2020

    HopTzop , via OnePlus 7 , Jun 6, 2020 :
    I think it has to do with the way proximity sensor works. I've noticed certain sounds can trigger this. Does proximity sensor uses the microphone to check if something is near the screen? That might explain what is happening.
     

    #8
    Akshaykkxkz likes this.
  9. Akshaykkxkz
    Froyo Jun 14, 2020


    #9
  10. Z1573305192376
    Eclair Jun 16, 2020


    #10
    R1571671360999 likes this.
  11. aliasgaruk
    Cupcake Aug 23, 2020

    aliasgaruk , Aug 23, 2020 :
    I'm having the same problem. I've removed my screen protector and everything. It doesn't happen on my 1+6. Only happens on my 1+7.
     

    #11
  12. R1609230469068
    Cupcake Feb 12, 2021

    R1609230469068 , Feb 12, 2021 :
    When I start to listen voice recording in WhatsApp the screen goes off even without covered sensor. Plz fix it.
     

    #12
    Akshaykkxkz likes this.
  13. R1609230469068
    Cupcake Feb 12, 2021


    #13
  14. Talib777
    Cupcake Apr 4, 2021


    #14
  15. Pinokiio
    Donut Sep 26, 2021

    Pinokiio , Sep 26, 2021 :
    Everytime i have a problem with oneplus i look herei see people having the same problem and nothing from Oneplus on how to solve it
     

    #15
  16. akks
    KitKat Sep 26, 2021

    akks , Sep 26, 2021 :
    "Never settle" has some meaning too! ;)
     

    #16
  17. Artemus
    Community Hero 2020 Sep 26, 2021

    Artemus , Sep 26, 2021 :
    OnePlus employees don't monitor/read anything here other than posting announcements for the most part.
     

    #17