While I plugged the C connector it's not sitting on it.because of this can't able to charge the phon via OnePlus 7 Pro

  1. I1582229045926
    Cupcake Oct 16, 2020

  2. Tokolozi
    Nougat Oct 16, 2020

    Tokolozi , Oct 16, 2020 :
    I tried, but could you be more clear. I honestly have no idea what you mean.


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    I1582229045926 likes this.
  5. J4t1np4r3kh
    OnePlus Accessory Tester Oct 17, 2020

    J4t1np4r3kh , via OnePlus 7 Pro , Oct 17, 2020 :
    From what I understand you are saying the USB C isn't fitting in the charging cable. Could be 3 things that I can think of:

    1) Charger wire is damaged, so it won't fit in the phone. Don't force it in as it may damage the port further. Solution: Buy a new wire

    2) Phone Port is damaged. It's possible the USB C port on the phone itself is damaged meaning the wire doesn't fit. Solution: Contact OnePlus support to get this fixed.

    3) Both the phone and the wire are damaged, in which case refer to both steps 1 and 2 above

    I1582229045926 likes this.
  6. dinbandhukumar
    Ice Cream Sandwich Oct 18, 2020

    dinbandhukumar , via OnePlus 7 Pro Mirror Gray , Oct 18, 2020 :
    seems type c wire could have damage internally or device charging port would have damaged.
    if you have any other type c cable try to check whether device is getting charged with OnePlus adapter or not and try to connect with laptop/desktop if you have . said:
    if there is issue with cable then buy it from OnePlus website/store or if issues with device then contact OnePlus Store.