17
Who is OnePlus in the EU

  1. rhyd1am
    KitKat May 15, 2021

    rhyd1am , May 15, 2021 :
    We (the UK) officially left the EU on January 31st 2020, but nothing changed until the end of the transition period (1st Jan 2021).
    So your second one falls during the transition period, but before any law or rules changes took effect.
    Another overly complicated mess 🤣
     

    #21
  2. Aaron2017
    Lollipop May 15, 2021

    Aaron2017 , May 15, 2021 :
    Yeah, had to look it up, but you're right.
     

    #22
    Dresa91 and Bobbie63 like this.
  3. Bobbie63
    Marshmallow May 15, 2021

    Bobbie63 , May 15, 2021 :
    I forgot all about the transition period maybe OnePlus is still in the transition period or they don’t know Brexit is finished?
     

    #23
  4. Aaron2017
    Lollipop May 15, 2021

    Aaron2017 , May 15, 2021 :
    Oh, that's why i was confused, i thought the UK didn't leave until January this year. Yeah, Belgian politicians are great at overcomplicating things, but this one took the crown.🙂
     

    #24
    Dresa91, rhyd1am and Bobbie63 like this.
  5. rhyd1am
    KitKat May 15, 2021

    rhyd1am , May 15, 2021 :
    You think we should inform them then? 😅
     

    #25
  6. Bobbie63
    Marshmallow May 15, 2021

    Bobbie63 , May 15, 2021 :
    Maybe, one day………someone from OnePlus will read this thread and has an epiphany?😂🤣
     
    Last edited: May 15, 2021

    #26
    Auristic, Aaron2017, McJader and 2 others like this.
  7. McJader
    Marshmallow May 15, 2021

    McJader , May 15, 2021 :
    😂😂
     

    #27
    Aaron2017, Bobbie63 and Dresa91 like this.
  8. captsakis
    Gingerbread May 15, 2021


    #28
  9. Bobbie63
    Marshmallow May 15, 2021

    Bobbie63 , May 15, 2021 :
    That could be an alternative, over the years I noticed things didn’t really improve maybe even became worse (that’s just my gut feeling) but if the basics aren’t transparent or maybe even incorrect, what about the rest of the process. What I described is just what I would check before putting an order in but what about the rest………

    I’ve seen a lot of issues, all through the process with OnePlus. (Maybe that’s food for a sequel thread?)
     
    Last edited: May 15, 2021

    #29
    Auristic, Aaron2017, rhyd1am and 2 others like this.
  10. dsmonteiro
    Community Consultant Staff Member May 19, 2021

    dsmonteiro , May 19, 2021 :
    Hey @Bobbie63,

    Thanks for raising this question. I shared this with the EU and Legal teams to be looked at.

    The Terms of Sales on oneplus.com were last updated around Mid 2019. We will check the whole content of the Terms of Sales without delay and make necessary updates accordingly, including but not limited to the governing laws and dispute resolution terms. Because the work relating to more than 40 countries and local languages adjustment, the work shall be completed by the end of June. The shopping experience and after-sale services will remain unaffected by this process, though.


    As for the payments issue raised in another thread, I've shared that with the payments team to be looked at, and will post in the thread if there are any developments.
     

    #30
    Overzee, the_o2, McJader and 5 others like this.
  11. Bobbie63
    Marshmallow Jul 1, 2021

    Bobbie63 , Jul 1, 2021 :
    It’s early July so just out of curiosity, any update on the term of sales?
     

    #31
    Overzee, Dresa91, Aaron2017 and 4 others like this.
  12. dsmonteiro
    Community Consultant Staff Member Jul 1, 2021

    dsmonteiro , via OnePlus 9 Pro , Jul 1, 2021 :
    Thanks for pinging me about this. I will ask the relevant departments.
     

    #32
    Overzee, Dresa91, McJader and 3 others like this.
  13. dsmonteiro
    Community Consultant Staff Member Jul 2, 2021

    dsmonteiro , Jul 2, 2021 :
    Hey again,

    I checked with the team. It seems like the terms have already been reviewed internally, but they haven't been updated in the page yet. This should happen fairly shortly, though.
     

    #33
  14. Bobbie63
    Marshmallow Jul 2, 2021

    Bobbie63 , Jul 2, 2021 :
    Thanks, I’ll check in a while.
     

    #34
    Overzee, Aaron2017 and dsmonteiro like this.
  15. Bobbie63
    Marshmallow Jul 17, 2021

    Bobbie63 , Jul 17, 2021 :
    So I’ve checked some terms of sales and saw some significant chances have been made, didn’t check it all yet but I presume they are correct. One thing I noticed immediately was the date of the last update, they haven’t been changed.
     

    #35
    Overzee and McJader like this.