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Whoops a daisy............

  1. David Brown
    Froyo Jan 18, 2016

    David Brown , Jan 18, 2016 :
    On my last phone (a Samsung Galaxy) I had a thin cover like the one supplied by OnePlus and have dropped it a few times with no ill effects. I think it would have survived had I not taken the cover off.
     

    #21
  2. David Brown
    Froyo Jan 20, 2016

    David Brown , Jan 20, 2016 :
    Well I've been quoted €104 which equates to about £80.
    That's collected from me, shipped back to China, repaired and shipped back to me.

    Oh well, if I'm going to get it repaired one day it might as well be straight away.
    I've just got to wait for my SIM card adapter now as I cut my old sim card down to a Nano and now need to put it back in my old phone!
     

    #22
    Mr. BG and Tokolozi like this.
  3. Jack_Slo
    Cupcake Jan 20, 2016

    Jack_Slo , Jan 20, 2016 :
    Ok I know this is offtopic but I have a screen problem even without dropping it... Looks exactly like this (this pic is from a motorola droid as my phone is currently not with me). The green line appeared all of a sudden, while I was browsing. Anyone know what it could be?

    [​IMG]
     

    #23
  4. TheSery73
    Froyo Jan 20, 2016

    TheSery73 , Jan 20, 2016 :
    internal screen connector makes bad connexion
     

    #24
  5. Jack_Slo
    Cupcake Jan 20, 2016

    Jack_Slo , Jan 20, 2016 :
    Yeah I was digging around the forums just now and saw that this seems to happen to Oneplus devices... Just hope that I don't get the water damage excuse since I do take good care of my phone :)
     

    #25
  6. danduf1981
    Honeycomb Jan 20, 2016

    danduf1981 , Jan 20, 2016 :
    Just a tiny scratch, lol
     

    #26
    lostLambda likes this.
  7. Mr. BG
    Community Hero 2020 Jan 20, 2016

    Mr. BG , Jan 20, 2016 :
    That is actually a really good offer...
     

    #27
    meatandy likes this.
  8. Mr. BG
    Community Hero 2020 Jan 20, 2016

    Mr. BG , Jan 20, 2016 :
    Make a pic and then a ticket with Customer support, something is definitely wrong.
     

    #28
    meatandy likes this.
  9. Mr. BG
    Community Hero 2020 Jan 20, 2016

    Mr. BG , Jan 20, 2016 :
    What happens?

    Water damage can be triggered when in very damp atmosphere or showering with it, dropping it in the toilet or peeing your pants while your phone is in your pocket

    Your message could do with some clarity you know...
     

    #29
    RJ Murdok likes this.
  10. Jack_Slo
    Cupcake Jan 20, 2016

    Jack_Slo , Jan 20, 2016 :
    What I meant was that I also read that many users got the reply from support that the phone had water damage and then after further contact with the support they (customer) got the reply that they (support) were wrong and there was no water damage (aka. The Excuse).

    It seems that many OP phones had what you would call phantom water damage - one moment it's there, then it vanishes...
    My phone was not in any of the scenarios you described. Mostly because I am aware that the mentioned enviroments are bad for electronics and I don't piss my pants. Used to service phones so I know what can happen if you're not careful...
     

    #30
    Mr. BG likes this.
  11. Mr. BG
    Community Hero 2020 Jan 20, 2016

    Mr. BG , Jan 20, 2016 :
    Yeah, that was a bit lame, hope they don't pull that card anymore, typical India service centre protocol it seems though :D
     

    #31
    Tokolozi likes this.
  12. Jack_Slo
    Cupcake Jan 20, 2016

    Jack_Slo , Jan 20, 2016 :
    Heh, hope they put that card back up their sleeve and don't plan to use it again also.

    Did that already, booked a DHL pickup for monday 18th but nobody came to get it. No response from support since then. Did feel like a proper tool for waiting for pickup from 9:00 to 16:00 and nobody came, even took the day off for that.
     

    #32
  13. Mr. BG
    Community Hero 2020 Jan 20, 2016

    Mr. BG , Jan 20, 2016 :
    That is about bummer, taking the day off for that and nobody showing up is kinda meh...

    Maybe the forum Wizard aka @Adam Krisko is willing to ask his CS collegues to follow-up on this. PM him with your story and ticket number.
     

    #33
  14. badger906
    Jelly Bean Jan 20, 2016

    badger906 , Jan 20, 2016 :
    just google one plus x screen... pick one up for about $40 and fit it yourself... not hard
     

    #34
  15. Jack_Slo
    Cupcake Jan 20, 2016

    Jack_Slo , Jan 20, 2016 :
    I still have warranty, so why should I pay anything?
     

    #35
  16. badger906
    Jelly Bean Jan 20, 2016

    badger906 , Jan 20, 2016 :
    warr
    this isnt your thread... so wasn't aimed at you...
     

    #36
  17. Adam Krisko
    NA Community Consultant Staff Member Jan 21, 2016

    Adam Krisko , Jan 21, 2016 :
    Please PM me with your ticket number so I can have CS follow up with you.
     

    #37
    Baymax and camohan like this.
  18. mattd04639
    Honeycomb Jan 21, 2016

    mattd04639 , Jan 21, 2016 :
    Oh, no!

    Hopefully, it can be fixed.
     

    #38
  19. lostLambda
    Lollipop Jan 21, 2016


    #39
  20. RJ Murdok
    Ice Cream Sandwich Jan 21, 2016

    RJ Murdok , Jan 21, 2016 :
    Pissing while in the shower is how I broke mine.
     

    #40
    Mr. BG likes this.