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Why are UK orders not being shipped?

  1. spencer1620
    Ice Cream Sandwich Aug 13, 2014

    spencer1620 , Aug 13, 2014 :
    Several people are experiencing delays in the shipment of their handsets some placed there orders as early as 31 July but still no handset. When they look at the order status it just says processing.

    What makes matters worse is that they are getting no update , explanation or apology for the delay.

    Even after raising tickets they get no reply.

    So if anyone from Oneplus would care to pass comment or explain why the delay we in the UK would be very greatful.
     

    #1
    walshy84, esmein, Faz and 1 other person like this.
  2. Faz
    Froyo Aug 13, 2014

    Faz , Aug 13, 2014 :
    I'm giving it until Thursday. If nothing by then, I will be a filing a PayPal chargeback. This is a farce to say the least
     

    #2
  3. daisydog
    Froyo Aug 13, 2014

    daisydog , Aug 13, 2014 :
    Ordered 01/08 for express shipment to UK.. raised 3 tickets thus far...processing since 06/08... zero communication or info received from OP... OP could easily have commented on the delay on this forum or facebook, etc just to reassure their new customers out of respect.... Never Settle may be an apt logo.
     

    #3
  4. abzzzzy
    Froyo Aug 13, 2014

    abzzzzy , Aug 13, 2014 :
    Same for me. Ordered on the 1st and on processing since the 6th.
     

    #4
    coverte likes this.
  5. coverte
    Gingerbread Aug 13, 2014

    coverte , Aug 13, 2014 :
    Oh dear, talk of cancelling Paypal and these delays is not very encouraging; I do hope they can get all this sorted out.

    If this gets worse, many online / 'official' reviewers will hear of this and start being negative; not nice :rolleyes:
     
    Last edited: Aug 13, 2014

    #5
  6. elgrecko
    Honeycomb Aug 13, 2014


    #6
    coverte likes this.
  7. imaashman
    Cupcake Aug 13, 2014

    imaashman , Aug 13, 2014 :
    My order was placed on 08/08/2014, I don't mind waiting if I knew what I was waiting for / how long to be expecting to wait.
     

    #7
    Greenas likes this.
  8. coverte
    Gingerbread Aug 13, 2014

    coverte , Aug 13, 2014 :
    That's the spirit, we'll all get there in the end :)
     

    #8
  9. daisydog
    Froyo Aug 13, 2014


    #9
  10. knoxy1986
    Gingerbread Aug 13, 2014


    #10
  11. spencer1620
    Ice Cream Sandwich Aug 13, 2014


    #11
  12. LiFeLeSSLeGeND
    Honeycomb Aug 13, 2014

    LiFeLeSSLeGeND , Aug 13, 2014 :
    I orders mine on the 7th of August and it changed to processing the next day, but it still hasn't changed and is still processing. :(
     

    #12
  13. eliasz
    Eclair Aug 13, 2014


    #13
  14. spencer1620
    Ice Cream Sandwich Aug 13, 2014

    spencer1620 , Aug 13, 2014 :
    That's great news when did you place your order?
     

    #14
  15. ntang
    Gingerbread Aug 13, 2014


    #15
  16. LiFeLeSSLeGeND
    Honeycomb Aug 13, 2014


    #16
  17. eliasz
    Eclair Aug 13, 2014

    eliasz , Aug 13, 2014 :
    1st of August
     

    #17
  18. mjjm101
    Cupcake Aug 13, 2014

    mjjm101 , Aug 13, 2014 :
    Hi all. I got my invite 07-08-14, ordered 08-08-14 and it arrived today 13-08-14! :)
    I got a text about delivery from DHL this morning, but nothing from 1+.
    My order status still reads as 'Pending'.
    One thing I have to commend 1+ on is their quality packaging. I haven't been this impressed since opening up a brand new Wii.
    My wife thinks I'm back on Prozac as I can't stop smiling! ;)
    Sorry, but I haven't received any invites to give away yet.
     

    #18
    spencer1620 likes this.
  19. spencer1620
    Ice Cream Sandwich Aug 13, 2014

    spencer1620 , Aug 13, 2014 :
    Congratulations I ordered mine on 9th Express delivery so hopefully tomorrow I'll get it
     

    #19
  20. Carbalite
    Eclair Aug 13, 2014

    Carbalite , Aug 13, 2014 :
    Hi All,

    I ordered mine on 07/08/2014, when I checked on 08/08 it was 'processing', it is still saying that now but today I received my One :)

    I put in a ticket to support on 11/08 which remains unanswered, either way I'm a happy chap and hopefully everyone else will start receiving their phones too!

    Oh, I ordered mine with Express delivery, delivered today by DHL.

    Martin
     

    #20
    daisydog and spencer1620 like this.