Why do my brand new oneplus bullets 2 keep disconnecting and reconnecting for now reason.

  1. OllieHorne
    Ice Cream Sandwich Nov 20, 2019

    OllieHorne , Nov 20, 2019 :
    Did some update come out within the last 2 days that completely ruined the software? Or did my pair all of a sudden become faulty?

    I tried to look for others having a similar issue, or help for fixing the issue and couldn't find anything. Shockingly I cannot RMA these even though its only been a month... seems extremely short.

    *edit not sure why someone would down vote my post asking for help.... *
    Last edited: Nov 20, 2019

  2. jayanyway
    US Brand Ambassador Nov 22, 2019

    jayanyway , Nov 22, 2019 :
    Hey - try clearing the systems cache files and also re-pairing the bullets and see if that helps.

    To clear cache:
    1. Turn the phone off.
    2. Hold Power and Volume Down
    3. English (or pick any language that you want)
    4. Wipe data & cache
    5. Wipe cache
    6. Yes
    7. Reboot

    Make sure to ONLY CLEAR CACHE.

    If that doesn't work, you should have a manufacturers warranty for a year. But if you happen to have another bluetooth to test, try those first. If they work fine, contact support. If they the other bluetooth disconnects just the same, you may need to factory reset your phone. Either way, good luck.