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WiFi and mobile data keep turning off

  1. Tyuru
    Cupcake Jan 17, 2018

    Tyuru , Jan 17, 2018 :
    I bought a OnePlus 5 yesterday and have found that the WiFi and mobile data keep switching off on their own, always at the same time. Is anyone else having this issue or knows how to fix it?
     

    #1
  2. Tyuru
    Cupcake Jan 17, 2018

    Tyuru , Jan 17, 2018 :
    1516229607881.jpg
    This is the conversation I just had with support. Apparently the phone can't automatically switch between WiFi and mobile data, which seems absurd considering every other Android phone manages just that.
     

    #2