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Wifi keep disconnecting over one plus 9 via OnePlus 9

  1. X1537548511007
    Cupcake Jun 17, 2021


    #1
  2. the_o2
    OnePlus 9 Series Expert Community Expert Jun 17, 2021

    the_o2 , Jun 17, 2021 :
    Hi try to reset the Wi-Fi settings

    By doing this
    Settings
    System
    Reset Options
    Reset Wi-Fi, mobile & Bluetooth (it will delete your saved Wi-Fi passwords and Bluetooth settings also so keep that in mind)

    And restart your phone.
     

    #2
  3. X1537548511007
    Cupcake Jun 17, 2021

    X1537548511007 , via OnePlus 9 , Jun 17, 2021 :
    I bought a new phone couples of day back. It was reseted already
     

    #3
  4. The1Lion
    Marshmallow Jun 17, 2021

    The1Lion , Jun 17, 2021 :
    Does your home WiFi have dual network for 2.4GHz and 5GHz? I noticed my OP9 would always disconnect then realized I had set it up on the 5GHz connection and never set the 2.4 one which has better range. Now it doesn't drop anymore.
     

    #4
    Caomhin and the_o2 like this.
  5. X1537548511007
    Cupcake Jun 17, 2021

    X1537548511007 , via OnePlus 9 , Jun 17, 2021 :
    It has only 2.4 and my all other devices are connecting well with same wifi
     

    #5
  6. X1537548511007
    Cupcake Jun 17, 2021


    #6
  7. Swejuggalo
    OnePlus 9 Series Expert Community Expert Jun 17, 2021


    #7
    The1Lion and Caomhin like this.
  8. The1Lion
    Marshmallow Jun 17, 2021


    #8
  9. Anand Sagar H S
    Cupcake Jun 17, 2021

    Anand Sagar H S , via OnePlus 9 Pro , Jun 17, 2021 :
    I've similar problem going on. Tried resetting my phone wifi settings, even checked my router setting. They all seem to be fine. Wifi calling not just at my home, there seems to be a problem when I connect in my friends house as well
     

    #9
  10. X1537548511007
    Cupcake Jun 17, 2021


    #10
  11. Swejuggalo
    OnePlus 9 Series Expert Community Expert Jun 17, 2021

    Swejuggalo , via OnePlus 9 Pro Stellar Black , Jun 17, 2021 :
    Any other devices that is WiFi 6/AX and/or WPA3 capable? Could be a certain combo that fails somewhere. If you know you don't really have any WPA needing clients switching to WPA2/WPA3 could be a test (and improvement).

    In my router 8 series is told to have some issues with WPA2 and a certain config on router. I always used WPA3 so I never noticed any issues on my 8 Pro. Same config on 9 Pro. No issues.

    Personally I use a WPA3 main network and a restricted WPA2/WPA3 guest network for "retro" less secure devices.
     

    #11
    Caomhin likes this.
  12. X1537548511007
    Cupcake Jun 17, 2021

    X1537548511007 , via OnePlus 9 , Jun 17, 2021 :
    I am able to connect my samsung tab s7 easily.
    And. I am also able to connect my one plus 9with other mobile hotspot smoothly .but not with home wifi router.
     

    #12
  13. Swejuggalo
    OnePlus 9 Series Expert Community Expert Jun 17, 2021

    Swejuggalo , via OnePlus 9 Pro Stellar Black , Jun 17, 2021 :
    If you can't make any changes or upgrading firmware on router or something that solves it (or at least temporary just to see if anything at all makes a differance) I suggest reporting it via the feedback tool.

    Some odd solution that fixed a other issue for someone once... What if remove the WiFi on the 9 Pro again and you use the share feature to add the WiFi to the 9 Pro?

    1623957256806.jpg
     

    #13
    Caomhin likes this.
  14. X1537548511007
    Cupcake Jun 18, 2021


    #14
  15. Dipjyoti Nath
    OnePlus Bug Hunter Staff Member Jun 18, 2021

    Dipjyoti Nath , Jun 18, 2021 :
    Sorry for the inconvenience caused with regards to this concern of yours. We've got in touch with you via personal conversation to gather more insights regarding this. Please check for the same.
     

    #15
  16. Swejuggalo
    OnePlus 9 Series Expert Community Expert Jun 18, 2021


    #16
    Caomhin likes this.
  17. itssandeepd
    Honeycomb Jun 18, 2021


    #17
  18. Swejuggalo
    OnePlus 9 Series Expert Community Expert Jun 18, 2021

    Swejuggalo , via OnePlus 9 Pro Stellar Black , Jun 18, 2021 :
    When I read about issues on 8 series I also read about Samsung issues using the same SoC... Identical.
    Would not be supriced if similar now on 9 Pro and SD888.
    Some issues could indeed be firmware and SoC generated. But I would not exclude router firmware issues with certain type of clients for some cases.

    On the router side I've seen cases being solved by router firmware upgrades. Upgrading encryption levels. Splitting 5 GHz and 2.4 GHz into two SSID. Changing channels manually. Changing regional settings to the correct one for the region. Disabling AX/WIFI 6.
     

    #18

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