4
wifi problem

  1. Dhruvit93
    Eclair Jul 11, 2017


    #1
  2. vienz
    Cupcake Jul 11, 2017

    vienz , Jul 11, 2017 :
    Same issue with 4.5.5 version. Every few minutes, net disappears and connect again in a minute. Very annoying. The other devices, two more Android smartphones, 1 pc and 2 laptops, are working fine.
     

    #2
  3. mpanagis
    Donut Jul 11, 2017

    mpanagis , Jul 11, 2017 :
    issue with WiFi remains on 4.5.5 , temporary fix for me activating deactivating flight mode.
     

    #3
  4. wwegleitner
    Gingerbread Jul 12, 2017


    #4
  5. Shine L.
    OxygenOS Operations Staff Member OnePlus Bug Hunter Jul 12, 2017

    Shine L. , Jul 12, 2017 :
    Hi All,

    If you still face wifi problems with 4.5.5 version, please provide logs for us. Here is the process:

    step1. Input the command *#800# in the dialer
    step2. Tap on Get Wireless Log at the bottom of the page and tap on clean log
    step3. Tap on get Wifi log to start the capturing process
    step4. Replicate the issue, take a screenshot to record the time
    step5. Return to the log interface and tap on Stop logging
    step6. Go to file manager storage, zip the whole oem-log and wlan_logs folders, then send it to bughunters@oneplus.net along with issue happening screenshots, detailed description and your router's brand.
    This process might take some time. If the log is too large, you can upload it to google drive and share us the link.

    Looking forward to your reply.

    Best Regards,
    OnePlus Bug Hunters
     

    #5
    Praty_28 likes this.
  6. vienz
    Cupcake Jul 12, 2017

    vienz , Jul 12, 2017 :
    Ok, done.
    We Hope this issue can be fixed in the Next update. Thank You.
    .
     

    #6
  7. jaimetur
    Donut Jul 12, 2017


    #7
  8. G_tariq_alli_Pdhy
    Donut Jul 13, 2017

    G_tariq_alli_Pdhy , Jul 13, 2017 :
    geez just started having this issue. all of a sudden my phone is connecting to the wifi but saying no internet
     

    #8
  9. JHeisecke
    Froyo Jul 14, 2017

    JHeisecke , Jul 14, 2017 :
    What does replicate the issue means?
     

    #9
  10. Shine L.
    OxygenOS Operations Staff Member OnePlus Bug Hunter Jul 14, 2017

    Shine L. , Jul 14, 2017 :
    Hi there,

    It means reproduce. After you tap on get Wifi log to start the capturing process, you can use your device normally with wifi connected. When wifi connection issue occurs, the log will be recorded and reproduced.

    Thanks
     

    #10
    Praty_28 likes this.
  11. G_Andrew_Rosser_mDDr
    Cupcake Aug 12, 2017

    G_Andrew_Rosser_mDDr , Aug 12, 2017 :
    I am having the same issue. My oneplus 5 cannot connect reliably to WiFi routers and has an exclamation mark next to it. My laptop and old iPhone have no issues. This must be a phone issue not a router issue.
     

    #11
    kjk411 likes this.
  12. G_Bruno_Gowtham_pKIh
    Cupcake Aug 15, 2017

    G_Bruno_Gowtham_pKIh , Aug 15, 2017 :
    yeah same here getting low speed. this is so annoying one plus .The one plus 5 won many mobiles in speed and camera but with small issue of wifi. i need update i can't feel this anymore...
     

    #12
  13. kjk411
    Cupcake Dec 8, 2017

    kjk411 , Dec 8, 2017 :
    How do you Zip a folder on the One+5> ? I see compress, copy, "FileDash" (but requires another phone or a unique WiFi to connect to, but when in FileDash, WiFi turns off and will not turn on, nifty undocumented feature there)
     

    #13
  14. LuckyMc
    Cupcake Jun 24, 2019

    LuckyMc , Jun 24, 2019 :
    my phone have problems with WIFI frequency 2.4 and 5.0,
    my phone is one plus 5 with android version 9.0 but when l set in my phone android 8.1.0 no problem with WIFI,
    what's wrong
     

    #14
  15. Akhshay Srinivasan
    Nougat Jun 25, 2019


    #15
  16. CosmoKramer70
    Jelly Bean Jun 26, 2019

    CosmoKramer70 , Jun 26, 2019 :
    what do you think the problem is???
     

    #16
  17. LuckyMc
    Cupcake Jul 7, 2019

    LuckyMc , Jul 7, 2019 :

    My phone is one plus 5 with android version 9.0 don't working with frequence 5.0 WIFi but when l set in my phone android 8.1.0 no problem with WIFI, but sill not stable
    what's wrong
     

    #17
  18. CosmoKramer70
    Jelly Bean Jul 7, 2019


    #18