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[Submitted] WiFi Probleme Fortinet Fortigate FAP221B

  1. Markus_S_85
    Donut Sep 16, 2021

    Markus_S_85 , Sep 16, 2021 :
    wir haben zwei Oneplus 9 und Paketverlust Probleme mit unserem Business WiFi Fortinet Fortigate FAP221B

    Fortinet Support analysiert das Problem und benötigt einen WiFi Capture im pcap Format.

    Das Capture habe ich über Diagnose Menü auf Oneplus 9 gemacht. Es ist abgespeichert:
    https://drive.autohaussorg.de/d/s/l.../BZe1jFwgLzbPMcJdX22jXkz8gpyM7mTz-E7NgGqzn4Qg

    Bitte stellen Sie mir das Capture im pcap Dateiformat zur Verfügung

    Issue: OnePlus9 smartphones connected to wifi has issue with browsing intermittently
    >The same devices work fine when connected to customer's home router (Netgear)
    >At the office you cannot browse internet intermittently on smartphone
    >Today we had windows notebook and oneplu9 smartphone-connected under the same SSID, same AP and the same radio
    >Windows notebook did not have any issues, found frequent packets for the oneplu9 device
    >Enabled klog on the AP and found there is no ping response for the request
    Enabled ping from FGT to Oneplu9 client IP address
     

    #1
  2. Trishala Anusha
    OnePlus Bug Hunter Staff Member Sep 16, 2021

    Trishala Anusha , Sep 16, 2021 :
    We have got in touch with you for more details to get this issue resolved. Hope your coordination would be in place to get this resolved at the earliest.

    Regards,
    Anusha
     

    #2