Wired earphones sound issue via OnePlus 7

  1. T1577175426145
    Cupcake Jun 1, 2020

    T1577175426145 , via OnePlus 7 , Jun 1, 2020 :
    I have been using the one plus 7 and my friend has a one plus 7T
    Both of us have been facing the same issue . When we use wired earphone with a connector that is not from one plus the sound is almost always inverse and in addition the few connectors that work , they stop working after 2 to 3 months .
    The sound on one of the ears just decreses on its own . I have spent almost 1000 rupees on connectors by now .
    I Hope you listen to us and introduce a sowtware patch to adress this issue or maybe include some settings where we can either 1) change the sounds from right to left . like invet it ourselves
    2) change the volume of the individual right and left earphones ?
    thanks a lot
    I hope you do something about this issue

  2. pablofg1978
    Nougat Head Moderator Jun 1, 2020

    pablofg1978 , Jun 1, 2020 :
    Why just don't use a better quality or the original dongle?
    You can anyways use the feedback page to submit your request directly to OnePlus

  3. T1577175426145
    Cupcake Jun 1, 2020

    T1577175426145 , via OnePlus 7 , Jun 1, 2020 :
    beacuse original dongles aren't available and the only original one I had was from a friend who has a 6T
    I have tried 1000 rupee dongle and they have the same inversion problem which then later becomes a unilaterally firing speaker problem
    it's been a year I hope they do something, it's high time

  4. harshil1903
    Jelly Bean Jun 1, 2020

  5. T1577175426145
    Cupcake Jun 1, 2020

    T1577175426145 , via OnePlus 7 , Jun 1, 2020 :
    I don't use earphone that are R and L swap able right now but I tried it and I know it is a foolproof solution but shouldn't one plus will all this customer is god and forum stuff have solved the problem already.
    it's all just a push to buy their wireless solutions.

  6. W1591553296418
    Cupcake Jun 17, 2020

    W1591553296418 , via OnePlus 6T , Jun 17, 2020 :
    Hey, I've been using oneplus 6t with the ' official' dongle that guy is talking about, infact now the problem is getting worse
    1.the sound feels like 60% even when it's on 100%
    2. the sound balance is even worse the left is more dominant than the right ear and the problem doesn't even solve when i use wireless earphones neckband ( oneplus bullets Z)
    so oneplus i think knows about this bug but isn't solving it and I've seen a lot of people complain, and that mono audio, don't do that please for your sake. we want stereo experience then give it to us. customer care says go to oneplus store. why? that place is 300km away