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WLAN not working via OnePlus 6T

  1. subbarao1984
    Cupcake May 13, 2021

    subbarao1984 , via OnePlus 6T , May 13, 2021 :
    From yesterday my One plus Y series Tv wlan is not responding, it's keep switch on and off automatically and not searching any network.

    Tried to reset the tv couple of times, but still no luck

    Checked Mac address it's invalid.. 02.00.00.00.00

    Please help
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    #1
  2. Yash Pratap Singh.
    KitKat May 13, 2021

    Yash Pratap Singh. , May 13, 2021 :
    Some other users are also experiencing this issue.
    Its probably an issue with the WiFi module as it's not able to stay on. A reset should've fixed it, but it didn't, so you should raise a service request via OnePlus Care app by the following steps-
    1. Download OnePlus Care app by clicking here
    2. Find Serial number on the box of the TV or in TV Settings and register your TV on the app
    3. Raise a Service/Repair request
    4. A service number will be given and a technician will be assigned
    The rest will be taken care of by the OnePlus Service centre!
     

    #2

  3. #3
    Yash Pratap Singh. likes this.
  4. Yash Pratap Singh.
    KitKat May 13, 2021

    Yash Pratap Singh. , May 13, 2021 :
    I also hope so, but currently due to lockdowns, many service centres are operating with limited staff, so you may experience delays in service

    Best of luck! 😉
     

    #4

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  6. Venky61
    OnePlus TV Expert Community Expert May 13, 2021

    Venky61 , via OnePlus 8 Pro , May 13, 2021 :
    Hey,
    You can use with LAN cable meanwhile till the technician visits and resolves it.
     

    #6
  7. Last edited: May 15, 2021

    #7
  8. Venky61
    OnePlus TV Expert Community Expert May 13, 2021

    Venky61 , via OnePlus 8 Pro , May 13, 2021 :
    Oh ok... Try using a router with wireless repeater option as you can then use the LAN output. Do update here when the technician visits and resolves it. Will ve useful for others.
     

    #8
    subbarao1984 likes this.

  9. #9
    Venky61 likes this.