Wont give me points back

  1. danny jraige
    Eclair Feb 9, 2018

    danny jraige , Feb 9, 2018 :
    I made an order for oneplus 5t and i used referral points to get a bag and put it in order after realizing order was not right after purchase i cancelled it and wanted to re order right one now they are saying my voucher for my free bag i used with referral points is no longer good and they will not refund it does that seem fair to you guys its not like these points are easy to get

  2. stark2991_PL
    KitKat Feb 9, 2018

    stark2991_PL , Feb 9, 2018 :
    Their shop, their rules.

  3. Prateek Kejriwal
    Gingerbread Feb 9, 2018

    Prateek Kejriwal , Feb 9, 2018 :
    I would recommend you to send an email to the support team. If possible attach a screenshot of your previous order with the referral points as evidence.

  4. danny jraige
    Eclair Feb 10, 2018

  5. danny jraige
    Eclair Feb 10, 2018

    danny jraige , Feb 10, 2018 :
    i understand but it is a deterrent to remain loyal when they treat customers this way i brought 8 people to them and purchased multiple phones from them that's just not smart business or customer service

  6. idkwhoiam322
    Nougat Feb 10, 2018

    idkwhoiam322 , Feb 10, 2018 :
    When you cancel your order, it tells you that you will not get your points back tho...

    stark2991_PL likes this.
  7. danny jraige
    Eclair Feb 10, 2018

    danny jraige , Feb 10, 2018 :
    but the order i made was incorrect so obviously i had to change it that shouldn't matter of the order want shipped and cancelled succesfully i should recieved my points back

  8. izzykasha
    Lollipop Feb 10, 2018

    izzykasha , Feb 10, 2018 :
    it's fair if that's what they state in their terms and conditions.

    that's said some leeway on these things is nice to see from customer services, but I don't hold out much hope for you

    stark2991_PL likes this.
  9. meatandy
    Oreo Feb 10, 2018

    meatandy , Feb 10, 2018 :
    @David Y. Can you offer any assistance here?

    izzykasha likes this.
  10. David Y.
    OS Product Marketing Staff Member Feb 11, 2018

    izzykasha, meatandy and idkwhoiam322 like this.
  11. danny jraige
    Eclair Feb 11, 2018

    meatandy likes this.