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Wont give me points back

  1. danny jraige
    Eclair Feb 9, 2018

    danny jraige , Feb 9, 2018 :
    I made an order for oneplus 5t and i used referral points to get a bag and put it in order after realizing order was not right after purchase i cancelled it and wanted to re order right one now they are saying my voucher for my free bag i used with referral points is no longer good and they will not refund it does that seem fair to you guys its not like these points are easy to get
     

    #1
  2. stark2991_PL
    KitKat Feb 9, 2018

    stark2991_PL , Feb 9, 2018 :
    Their shop, their rules.
     

    #2
  3. Prateek Kejriwal
    Gingerbread Feb 9, 2018

    Prateek Kejriwal , Feb 9, 2018 :
    I would recommend you to send an email to the support team. If possible attach a screenshot of your previous order with the referral points as evidence.
     

    #3
  4. danny jraige
    Eclair Feb 10, 2018


    #4
  5. danny jraige
    Eclair Feb 10, 2018

    danny jraige , Feb 10, 2018 :
    i understand but it is a deterrent to remain loyal when they treat customers this way i brought 8 people to them and purchased multiple phones from them that's just not smart business or customer service
     

    #5
  6. idkwhoiam322
    Nougat Feb 10, 2018

    idkwhoiam322 , Feb 10, 2018 :
    When you cancel your order, it tells you that you will not get your points back tho...
     

    #6
    stark2991_PL likes this.
  7. danny jraige
    Eclair Feb 10, 2018

    danny jraige , Feb 10, 2018 :
    but the order i made was incorrect so obviously i had to change it that shouldn't matter of the order want shipped and cancelled succesfully i should recieved my points back
     

    #7
  8. izzykasha
    Lollipop Feb 10, 2018

    izzykasha , Feb 10, 2018 :
    it's fair if that's what they state in their terms and conditions.

    that's said some leeway on these things is nice to see from customer services, but I don't hold out much hope for you
     

    #8
    stark2991_PL likes this.
  9. meatandy
    Oreo Feb 10, 2018

    meatandy , Feb 10, 2018 :
    @David Y. Can you offer any assistance here?
     

    #9
    izzykasha likes this.
  10. David Y.
    OS Product Marketing Staff Member Feb 11, 2018


    #10
    izzykasha, meatandy and idkwhoiam322 like this.
  11. danny jraige
    Eclair Feb 11, 2018


    #11
    meatandy likes this.