2
Worst costumer service experience

  1. held348
    Gingerbread Feb 4, 2016

    held348 , Feb 4, 2016 :
    Hello Oneplus community,
    i would like to share my RMA process with you guys.
    around the beginning of december last year i started to notice the paint around the fingerprint scanner was fading off(see picture) so i contacted oneplus and after an hour i finally got someone one the customer chat and told them my problem the opened a ticket and told me to send them some pictures. i did and they asked for some more information when everything was settled it was already christmas time so i asked them if we could wait until christmas was over( i needed my phone) they said that was fine they told me they wouldn't close the ticket so that when i was ready to send my phone to them they would have al the information but some dumb donk closed the ticked o_O.
    when i was ready to send my phone to one plus i contacted them again waiting another fu**ing hour for the live chat .
    i asked them to open up the ticked again. but they said that it was not possible to reopen it again. so i needed to make a new ticket and give them all information i told them that everything was the same except i recently moved out. after some weeks passed they finally arranged a pickup with tnt to pickup my phone i got called by tnt to check all the information. everything was alright except one plus told them the wrong address:mad:. so after some chatting they told me they could pick it up the same day (27jan). after some days passed i got an email from tnt that they picked my phone up at oneplus its repair center. i was really happy until i noticed that one plus once again told them the wrong address:mad: so i immediately contacted oneplus and told them the address was wrong and they told me they would look into it and change it asap. after somedays again i got a text from the new residents that they got a package from oneplus :mad:.
    so i needed to bicycle for fu**ing 50min to pick my phone up. when i got home(today 4 Feb) i opened the package to find my phone with the same faded home button :mad::mad:
    the only thing that changed was that there was a fu**ing dent in the top right corner of the metal frame:mad::mad:

    WTF IS WRONG WITH THIS SHITTY COMPANY
    Screen Shot 2016-02-04 at 16.18.11.png
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    Last edited: Feb 4, 2016

    #1
    eye842 and Tobikage like this.
  2. Tokolozi
    Most Original Avatar Feb 4, 2016

    Tokolozi , Feb 4, 2016 :
    Clearly the customer support.
     

    #2
  3. Tobikage
    Nougat Feb 4, 2016

    Tobikage , Feb 4, 2016 :
    If possible, some pictures would help you know.....
     

    #3
    nyzproof333 and Tokolozi like this.
  4. godlycadaver
    KitKat Feb 4, 2016

    godlycadaver , Feb 4, 2016 :
    Like i always say the company is a joke. The people that run the company are idiots, Carl is a cocky a-hole. They hype up products that only turn out to be garbage. Do yourself a favor, sell the P.O.S and get something worth your money that will work properly and last. People bash Iphone, but they have the absolute best customer service and my 6s+ runs circles around any android phones ive had
     

    #4
    Shubham1221, Samadi, Swatpt and 3 others like this.
  5. Tokolozi
    Most Original Avatar Feb 4, 2016

    Tokolozi , Feb 4, 2016 :
    Steve Jobs wasn't cocky at all now was he?
     

    #5
  6. godlycadaver
    KitKat Feb 4, 2016

    godlycadaver , Feb 4, 2016 :
    Thats all you got from that Oneplus is ****......all the top people are cocky but Carl takes it to a new level hype or gtfo lmao what a joke
     

    #6
    Deactivated User and held348 like this.
  7. Tokolozi
    Most Original Avatar Feb 4, 2016

    Tokolozi , Feb 4, 2016 :
    Yes yes. Enjoy your iPhone, there's by no means an obligation to stay here. I'm actually hapoy with my op2 and my father is over satisfied with his opo.
     

    #7
    IvanMuse, SaltLife and held348 like this.
  8. jkb114
    Lollipop Feb 4, 2016

  9. godlycadaver
    KitKat Feb 4, 2016

    godlycadaver , Feb 4, 2016 :
    I love being hear laughing at the fanboys
     

    #9
    malidan and Swatpt like this.
  10. Tokolozi
    Most Original Avatar Feb 4, 2016

    Tokolozi , Feb 4, 2016 :
    Here* seems like apple needs to work on their fanboys grammar.
     

    #10
    IvanMuse, SaltLife, tandu and 2 others like this.
  11. godlycadaver
    KitKat Feb 4, 2016

    godlycadaver , Feb 4, 2016 :
    yep....but im not an apple fanboy, I love android and im a samsung guy, just their latest products suck went through 2 s6 both lagged constantly and had terrible battery life...mainly went to iphone so I can upgrade yearly on my plan and get the newest model...and zero complaints so far
     

    #11
    held348 likes this.
  12. DJSubterrain
    Ice Cream Sandwich Feb 4, 2016

    DJSubterrain , Feb 4, 2016 :
    My paint seems to be completely gone from around the FP scanner, do I care? Nope, couldn't give a monkey's
     

    #12
    held348 likes this.
  13. MafiaTechTeam
    Jelly Bean Feb 4, 2016

    MafiaTechTeam , Feb 4, 2016 :
    i thought you just got it??
     

    #13
    aenews likes this.
  14. DJSubterrain
    Ice Cream Sandwich Feb 4, 2016

    DJSubterrain , Feb 4, 2016 :
    Yup but I use alcohol wipes to clean the screen (although I've got a screen protector on it now) so it's possible the paint couldn't take the heat but the phone still works still looks good so meh
     

    #14
    aenews likes this.
  15. MafiaTechTeam
    Jelly Bean Feb 4, 2016

    MafiaTechTeam , Feb 4, 2016 :
    :p strips pretty much everything does alcohol :p
     

    #15
    aenews likes this.
  16. royz0r
    Jelly Bean Feb 4, 2016

    royz0r , Feb 4, 2016 :
    This is why I hate Oneplus sometimes. Just get the fuckin customer support right!
     

    #16
  17. nyzproof333
    KitKat Feb 4, 2016

    nyzproof333 , Feb 4, 2016 :
    If they would prioritize taking care of people through support this company could be unstoppable.
     

    #17
    juananhv, script, Adam Krisko and 4 others like this.
  18. nyzproof333
    KitKat Feb 4, 2016

    nyzproof333 , Feb 4, 2016 :
    You don't strike me as a very intelligent fella. You talk a lot in generalities and often leave out facts to support your rage.
     

    #18
    Tokolozi likes this.
  19. held348
    Gingerbread Feb 4, 2016

    held348 , Feb 4, 2016 :
    I added some picture's
     

    #19
    Tobikage likes this.
  20. held348
    Gingerbread Feb 4, 2016

    held348 , Feb 4, 2016 :
    my problem is that there are still pieces of paint left so it looks ugly as hell
     

    #20
    Tobikage likes this.