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worst durability of one plus 7 via OnePlus Community App

  1. D1561529102612
    Cupcake Nov 10, 2019 at 4:06 PM

    D1561529102612 , via OnePlus Community App , Nov 10, 2019 at 4:06 PM :
    my one plus 7 became bent after keeping it in my pocket
    due to the bent the display also cracked
    worst quality of product
    i already made a complaint before 3 days still today there is no sigle reply


    I need the company to give me some favour because this happened only due to the less durability
     

    #1
  2. B_Wrath
    Marshmallow Nov 10, 2019 at 4:12 PM

    B_Wrath , Nov 10, 2019 at 4:12 PM :
    Can you prove it is because of less durability?
    Unless you can prove it, you caused a physical damage to the phone and oneplus isn't liable to pay anything.
     

    #2
    P1565587480317, Matt 80 and Bouncer71 like this.
  3. Cervantes
    Lollipop Moderator Nov 10, 2019 at 4:16 PM

    Cervantes , Nov 10, 2019 at 4:16 PM :
    Hi
    the phones only support a certain degree of strength
    the screen is made of glass, the glass breaks with the pressure
    You can check some durability test video
     

    #3
    pablofg1978 and D1561529102612 like this.
  4. Bouncer71
    OnePlus 7 Pro Sample Shot Photographer Nov 10, 2019 at 4:17 PM

  5. D1561529102612
    Cupcake Nov 10, 2019 at 4:34 PM


    #5
  6. D1561529102612
    Cupcake Nov 10, 2019 at 4:36 PM

    D1561529102612 , via OnePlus Community App , Nov 10, 2019 at 4:36 PM :
    if a phone gets bended by keeping it in pocket means it is less durable
     

    #6
  7. D1561529102612
    Cupcake Nov 10, 2019 at 4:38 PM

    D1561529102612 , via OnePlus Community App , Nov 10, 2019 at 4:38 PM :
    this is not a mistake from customer side so i need you to give a satisfactory reply
     

    #7
  8. B_Wrath
    Marshmallow Nov 10, 2019 at 4:41 PM

    B_Wrath , Nov 10, 2019 at 4:41 PM :
    You sat on glass. It will bend. Look at apple bend gate.
    You aren't talking to oneplus here. This is a user forum.

    By the way, you still haven't proved that it is not your mistake.
     

    #8
    Bouncer71 and Matt 80 like this.
  9. KeepTransisting
    The Lab - OnePlus 7 Pro Reviewer Nov 10, 2019 at 4:42 PM


    #9
    Bouncer71 and Matt 80 like this.
  10. Matt 80
    Lollipop Nov 10, 2019 at 6:04 PM


    #10
  11. Bouncer71
    OnePlus 7 Pro Sample Shot Photographer Nov 10, 2019 at 6:25 PM

    Bouncer71 , Nov 10, 2019 at 6:25 PM :
    oh boy...
    If you break the glass back in your pocket is one thing ( not under warranty) but if you manage to bend the phone to the extent that even the screen gets damaged, that's something completely different....!!! (but still not under warranty)... :D
     

    #11
    B_Wrath and Matt 80 like this.