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Worst Trade-in Program and customer service is no help

  1. J1546826027855 Cupcake Jul 26, 2019

    J1546826027855, Jul 26, 2019 :
    I have submitted hardly used One plus 6t to trade-in partner for cashback offer on June 26th. It's been over a month now I keep calling customer service every week and the only response I get is they will get back to me once the trade-in partner has reviewed the phone.

    Everytime I call customer service I have to repeat everything and it seems like they don't have anyway to track of what was discussed in my last conversation with the support team.

    I am really getting worried about my One Plus 6t phone, I would like to return my One Plus 7 pro if I am not getting any money for One Plus 6T. I have been quoted $240.00.

    I have spent close to $1280 for both these phones now. I could've got Iphone or Samsung phones for this much. But now I am screwed. What a ripoff. I am trying to call customer service number(1-833-777-3633) since morning but not getting anyone on line even holding for 20-30 mins.

    My trade-in number: 20831342082

    Trade-in Partner location: Fort Worth, TX U.S.A

    Trade-in partner received my One-Plus 6T phone on: July 8th.

    Someone please help me.
     

    #1
  2. keithnyc Lollipop Moderator Jul 26, 2019

    keithnyc, Jul 26, 2019 :
    Buddy, so sorry about this. Let me see if I can help you on my end ok?please give me a few days.... Any further issues, just pm me.
     

    #2
    hotsauce likes this.
  3. J1546826027855 Cupcake Jul 27, 2019

    J1546826027855, Jul 27, 2019 :
    thank you I appreciate your help. please let me know if you need any additional details to expedite the process.
     

    #3
  4. keithnyc Lollipop Moderator Jul 27, 2019

    keithnyc, Jul 27, 2019 :
    no problem at all....if you don't hear back by next week (I know, you've waited a long time already, and again, so sorry...), just send me a pm or reply back here with a tag. Have a nice weekend, mate.
     

    #4
  5. J1546826027855 Cupcake Jul 31, 2019

    J1546826027855, Jul 31, 2019 :
    hello, I just want to let you know that customer service did reach out to me yesterday and today I do see a right cashback (refund) in my original form of payment.

    Thank you for all your support in expediting this request.
     

    #5
    Kytharsis and Horsault like this.