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Y series 43" wifi connection issues via OnePlus 7 Pro

  1. A1561084493674 , via OnePlus 7 Pro , Oct 31, 2020 :
    The hotspot from the mobile do not connect with the wifi of the TV. Even after it connects, the Oneplus TV shows the network as "No internet access" or Not showing any network available even though my other phone is connecting to the hotspot.. for a straight 10 minutes. Tried using different mobile company's hotspots. The same issue is persistence across most brands
     

    #1
  2. Venky61
    OnePlus TV Expert Community Expert Oct 31, 2020

    Venky61 , Oct 31, 2020 :
    Hi,
    Can you check the date and time settings of the TV, if they are set to right values.
     

    #2
    A1561084493674 and Artemus. like this.

  3. #3
  4. Venky61
    OnePlus TV Expert Community Expert Nov 5, 2020

    Venky61 , Nov 5, 2020 :
    Try resetting the TV once and if doesn't work even after that, raise a service request through OnePlus care app.
     

    #4
    A1561084493674 likes this.
  5. A1561084493674 , via OnePlus 7 Pro , Nov 7, 2020 :
    Did that also didn't work
    I will raise service request with oneplus team
     

    #5
    Venky61 likes this.