0
Y series : HDMI PORT 2 Audio output issue via OnePlus 3T

  1. pkstkk
    Cupcake Jan 4, 2021

    pkstkk , via OnePlus 3T , Jan 4, 2021 :
    Hi, I am using 43Y series TV. I have been Using HDMI 1 (ARC) port for DTH connection and working ok for audio and video.. But Now i am trying to connect HDMI port 2(down side) for dth connection, Video is working. But audio output is not coming from TV. I have tried new cable also. Again i tried HDMI 1 port and working.. again tried HDMI port 2. But it is not working audio. But during connection time i have Once removed HDMI cable and re connect then audio is ok.. I can't remove and connect every time.. So kindly solve the issue.... Thank you...
     

    #1
  2. Tokolozi
    Most Original Avatar Jan 4, 2021


    #2
    Venky61 likes this.
  3. pkstkk
    Cupcake Jan 4, 2021

    pkstkk , via OnePlus 3T , Jan 4, 2021 :
    No.. I have not connected ARC HDMI... It is free..
     

    #3
  4. Venky61
    OnePlus TV Expert Community Expert Jan 4, 2021

    Venky61 , Jan 4, 2021 :
    Hii...
    Can you provide more details,
    Which Set-top box are you using?
    Does it support Dolby Audio? If yes, what have you selected in Sound<Digital Out settings of the TV.

    Actually, I face a similar situation with my desktop.
     

    #4
  5. pkstkk
    Cupcake Jan 4, 2021

    pkstkk , via OnePlus 3T , Jan 4, 2021 :
    DTH is Airtel
    Yes. Dolby support
    I have selected dolby digital
     

    #5
  6. Venky61
    OnePlus TV Expert Community Expert Jan 4, 2021

    Venky61 , Jan 4, 2021 :
    Ok... Try using Sound<Digital Out as PCM and check if you still face the issue. It's not a solution, but just to understand the root cause.
     

    #6
    Tokolozi likes this.
  7. pkstkk
    Cupcake Jan 4, 2021


    #7
  8. Tokolozi
    Most Original Avatar Jan 4, 2021

    Tokolozi , Jan 4, 2021 :
    Windows audio drivers are sometimes F'ed up. But don't think that's the case here when it's a STB.
     

    #8
  9. pkstkk
    Cupcake Jan 4, 2021

    pkstkk , via OnePlus 3T , Jan 4, 2021 :
    Ok.. But HDMI 1 port is working fine for same setting..
    How is working audio output once remove and connect?
     

    #9
  10. Venky61
    OnePlus TV Expert Community Expert Jan 4, 2021

    Venky61 , Jan 4, 2021 :
    Ha ha... True.... But it happens to me with only one of the TV I have, all other settings being the same.

    HDMI 2 surely seems to have issue on Y series as there are other users who reported the same and they were using Airtel DTH only. That's the reason I think it has to do with the Dolby processing through that port.
    If you have a laptop, connect it to HDMI 2 and see if you face the same issue.

    References
    https://forums.oneplus.com/threads/open-hdmi-ports-issue-43y1.1291776/#post-22261120
    https://forums.oneplus.com/threads/hdmi2-port-sound-issue-in-43y1.1334240/#post-22306397
     

    #10
    Tokolozi likes this.
  11. pkstkk
    Cupcake Jan 4, 2021

    pkstkk , via OnePlus 3T , Jan 4, 2021 :
    Ok.. I will check and update... Thank you
     

    #11
  12. Venky61
    OnePlus TV Expert Community Expert Jan 6, 2021

    Venky61 , Jan 6, 2021 :
    Hey... Did you check?
     

    #12
  13. pkstkk
    Cupcake Jan 6, 2021

    pkstkk , via OnePlus 3T , Jan 6, 2021 :
    Hi, i am out of home and will be reach this week end...i will update once reached...
     

    #13
    Venky61 likes this.
  14. pkstkk
    Cupcake Jan 8, 2021


    #14
  15. pkstkk
    Cupcake Jan 10, 2021


    #15
  16. Venky61
    OnePlus TV Expert Community Expert Jan 11, 2021

    Venky61 , Jan 11, 2021 :
    Hey,
    Not sure then what could be the issue. Maybe there's a software bug that's leading to it. The last resort can be to do a full reset of the TV and check or wait for an update hoping that it will be solved.

    PS: Did you try with a laptop, is it happening the same?
     

    #16
  17. pkstkk
    Cupcake Jan 11, 2021

    pkstkk , via OnePlus 3T , Jan 11, 2021 :
    Yes.. I tried at laptop...

    Power on tv during Laptop connection. Please find below points...

    1. NO signal screen is coming during connection
    2 then remove and connect HDMI cable then video is coming. Audio has not come. Then select audio track for One plus Tv and audio is coming..
    3. I am trying same setting again. But audio is not coming during with OnePlus Tv audio track mode... But again re select oneplus tv audio track and ok...
     

    #17