Yellow spot and the support teams respond

  1. Buka91
    Cupcake Aug 17, 2015

    Buka91 , Aug 17, 2015 :
    Hey guys,
    I have a yellow spot on the screen of my OPO.
    It appears after a couple of minutes of SOT. The spot appeared to the first time at the mid of July. My phone is 1 year old.
    I contacted the support team with a couple of pictures and I got really pissed off after reading the answer. I mean, I really loved my OPO and looked forward to buy an OP2, but the customer service is, in my opinion, just a guy which says you in other words, that they don't give a f*** about you.


    Hi Buka91,

    Thank you for reaching out.

    Because of strict quality control standards, variation between different devices is very limited. All OnePlus One displays have a warm effect, but this is only visible in certain circumstances and does not affect daily use. Our screens are lit from the bottom instead of from underneath, and to minimize bezels we place the light sources very close to the edge of the screen. To prevent excessive light leakage, the bottom edge is designed to be slightly opaque, which is why it appears warmer from certain angles.



    What do you guys think about that?

    Attached Files:

    Last edited: Aug 17, 2015

  2. Palazzo
    Honeycomb Aug 17, 2015

    Palazzo , Aug 17, 2015 :
    It's the standard yellow screen (a common OPO issue) response. Their engineer would have looked up your problem in their knowledge base and this would probably have popped up as it had the word "yellow" in it.
    Give them a break and just tell them this is different from the general yellow screen issue.

  3. ALombardi
    Honeycomb Aug 17, 2015

    ALombardi , Aug 17, 2015 :
    I'd be slightly pissed off...

    Then again, this is nothing new from OP "Support"

  4. bikas
    Ice Cream Sandwich Aug 17, 2015

    bikas , Aug 17, 2015 :
    Like the mail said, it won't affect the daily usage. Now you must stop complaining, these guys knows everything. If they say it won't affect, then it will nto affect

    Buka91 likes this.
  5. sigmundji
    Donut Aug 17, 2015

    sigmundji , Aug 17, 2015 :
    besides, according to the chinese forum, OPT has also the yellow screen problem

  6. ALombardi
    Honeycomb Aug 17, 2015

    ALombardi , Aug 17, 2015 :
    What the.......

  7. Nappzy
    Honeycomb Aug 17, 2015

    Nappzy , Aug 17, 2015 :

  8. lostLambda
    Lollipop Aug 17, 2015

    lostLambda , Aug 17, 2015 :
    Each 1+ phone is ceremoniously dipped into the sacred Yellow River before it is packaged for distribution.

    YaWyck, Jeffrey98 and Buka91 like this.
  9. HugoDerHeld
    Honeycomb Aug 17, 2015

  10. bikas
    Ice Cream Sandwich Aug 17, 2015

    bikas , Aug 17, 2015 :
    I wonder why OP hasn't started calling it a feature yet

    RazorBurned and Buka91 like this.
  11. thihaz
    Ice Cream Sandwich Aug 17, 2015

    thihaz , Aug 17, 2015 :
    That is hardware issue but I guess your warranty is over? Looks like you have to live with that unless you wanna have it changed or change it by yourself.

  12. Capta1nZap
    Ice Cream Sandwich Aug 17, 2015

    Capta1nZap , Aug 17, 2015 :
    My suggestion is to email them back that you're not satisfied with their answer and ask for someone else. Keep doing this until you get a proper answer...

  13. nexus123
    Jelly Bean Aug 17, 2015

    Jeffrey98 likes this.
  14. dsmonteiro
    Infamous Mastermind Staff Member Aug 17, 2015

    dsmonteiro , Aug 17, 2015 :
    Hi @Buka91,

    Did you share those pics with the Support?

    Also, I'll be sending you a PM in order to escalate your support ticket.

  15. Jeffreyvdv3lde
    Jelly Bean Aug 17, 2015

    bikas likes this.
  16. Sreeju S S
    Froyo Aug 17, 2015

    Sreeju S S , Aug 17, 2015 :
    So Bikas, Do you like to see a spot on the screen while you watch a movie? I agree with Palazzo and that could have been the cause OP responded like that.

    Jeffrey98 likes this.
  17. bikas
    Ice Cream Sandwich Aug 17, 2015

  18. Buka91
    Cupcake Aug 17, 2015

    Buka91 , Aug 17, 2015 :
    I ordered it on 07.08.2014 and I think it had about 2 weeks of shipment.

  19. bikas
    Ice Cream Sandwich Aug 17, 2015

    bikas , Aug 17, 2015 :
    Read my signature whenever you don't understand my post. It'll help.

  20. 4nlimited3dition
    Jelly Bean Aug 17, 2015

    4nlimited3dition , Aug 17, 2015 :
    That's not the usual yellow screen. Looks more like an actual defect.
    Since your phone is set to German language, I presume you are German and ordered the phone in said country, that means you should have gotten a 2 year warranty on your OPO, as Europe has that by legal reasons.
    Whether you bought the goods in a shop or online, under EU rules you always have the right to a minimum two-year guarantee period at no cost.

    Last edited: Aug 17, 2015